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Participant
Nov 10, 2026 8:51 AM UTC
Investigating

P: Photoshop 28.0: Properties Panel Shows Incorrect Canvas Dimensions Based on Document Resolution (PPI)

Subject: Photoshop 28.0 – Incorrect canvas dimensions displayed in Properties panel

Product: Adobe Photoshop 28.0
Operating System: Windows 10

Bug description:

The Properties panel (Canvas section) displays incorrect physical canvas dimensions when working with documents at different resolutions (40 PPI and 120 PPI).

The dimensions shown in the Properties panel are inconsistent with the actual document dimensions displayed in Image → Image Size.

For example:

  • A document with a resolution of 120 PPI and actual dimensions of 504 × 238 cm is incorrectly displayed as 1512.04 × 714.01 cm.

  • The displayed dimensions are approximately three times larger than the actual dimensions.

I also noticed that the issue occurs when working with documents at different resolutions.

Steps to reproduce:

  1. Open a document with a resolution of 120 PPI.

  2. Open another document with a resolution of 40 PPI.

  3. Switch between the two documents.

  4. Check the dimensions in the Properties → Canvas panel.

  5. Compare these values with Image → Image Size.

Expected result:

The Properties panel should display the correct physical canvas dimensions, consistent with the values shown in Image Size.

Actual result:

The Properties panel displays incorrect physical dimensions. The values appear to be calculated using an incorrect resolution conversion factor.

Restarting Photoshop temporarily restores the correct display, but the issue occurs again when working with documents at different resolutions.

This issue is particularly problematic for large-format print production, where accurate physical dimensions are essential.

    Pinned Reply By Pete.Green

    Thanks for reporting ​@MERKURY35572370aps4 ! Have logged a bug and the team will look into this. Sorry about this one. 

    Regards,

    Pete

    6 replies

    Pete.Green
    Adobe Employee
    Nov 10, 2026 7:44 PM UTC

    Thanks for reporting ​@MERKURY35572370aps4 ! Have logged a bug and the team will look into this. Sorry about this one. 

    Regards,

    Pete

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    davescm
    Community Expert
    Community Expert
    Nov 10, 2026 12:16 PM UTC

    I can reproduce this in v28.0.
    The first document 504cm x 238cm @120ppi, shows correctly in Image size and in the ruler as 504 x 238cm. But properties display it as 198.43cm x 93.7cm
     

     

    The second document is 504cm x 238cm @ 40ppi, displays correctly in image size and in the ruler as 504 x 238cm. But properties displays it as 66.14cm x 31.23cm



    Resetting preferences did not resolve the problem.

    Dave
     

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    D Fosse
    Community Expert
    Community Expert
    Nov 10, 2026 7:02 PM UTC

    OK, I see it now. Working the numbers, it appears 300 ppi is hard-wired in the Properties panel, no matter what the actual ppi value is set at.

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    D Fosse
    Community Expert
    Community Expert
    Nov 10, 2026 10:25 AM UTC

    ​@MERKURY35572370aps4 

    Physical dimensons are a direct function of the assigned ppi (pixels per inch)--number. The ppi number defines the size.

    A digital image file does not have a size, only pixels. Ppi is how you give it a size.

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    nik.m
    Community Manager
    Community Manager
    Nov 10, 2026 9:27 AM UTC

    Hi, thanks for reaching out!

    Like Ged, I checked on my machine as well, and I don't see any difference. Can you share a short video of the workflow and the issue?

    Meanwhile, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3XgF3ag

    Please back up your settings prior to resetting the preferences. You can check: https://adobe.ly/4zfXQjf


    Let us know how it goes.

    Thanks,

    Nikunj

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    Ged_Traynor
    Community Expert
    Community Expert
    Nov 10, 2026 9:11 AM UTC

    ​@MERKURY35572370aps4 I have just tested with Photoshop version 28.0 and cannot replicate the issue on my system

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