Skip to main content
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

返信数 475

Participant
August 9, 2024

Photoshop om Mac fails to road. says ram issue

help?

 

Participating Frequently
August 9, 2024

Hi there, Welcome to the Photoshop Community. I'll need more details to help you figure this out.

 

Which version of Photoshop and macOS are you running on your computer? How much scratch disk space is available?

Please share the system info of Lightroom & Photoshop from Help > System info > Copy & paste into a text document > Upload as an attachment here.

 

Please check this page on Photoshop Performance and optimize the app preferences to free up some memory:

https://adobe.ly/3yBkWHZ

 

You can try freeing up RAM in Photoshop by closing all other images and invoking Edit > Purge > All.

 

Thanks,

Shivani 

Ged_Traynor
Community Expert
Community Expert
August 9, 2024

@Shivani Somayajula the link you posted doesn't seem to work

Participant
August 9, 2024

That worked for me 🙂

 

Participant
August 8, 2024

i just deleted all the beta apps and regular photoshop started opening

 

Participant
August 8, 2024

I was having this issue as well now for 36 hours... removing the beta applications fixed issue. Thank you Cory Shubert!!

Participant
August 8, 2024

This Worked.

As the team investigates this issue, it has been determined that if you remove these beta apps:

  • Media Encoder beta
  • After Effects beta
  • Premiere Pro beta and
  • Character Animator beta
Participant
August 8, 2024

Im having the same issue and just wondering if there is a fix on this?

Participating Frequently
August 8, 2024

I have the same problem and uninstalling the listed beta apps worked for me.

Participant
August 8, 2024

Removing all Beta apps worked but we shouldn't have had to do that just to use Photoshop. Adobe needs to get this figured out and fix it correctly. 

Participant
August 8, 2024

I unistalled all Beta apps. PS, AI, IN won't open. AE and CH open just fine. Sorry guys - this only happened because I'm on a deadline. lol

Participant
August 8, 2024

Yes I know this is a common question ... I tried everything on the adobe forum. 

Even tried everything in the link below, but I have a mac and these files are no where to be found. Seems a bit too old

 

https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

Photoshop just suddenly stopped working .. I did not add anything to it. I need help.. I have a project that has a deadline and needs to be finished.

sebastianh3571033
Participant
August 8, 2024

Same here. Photoshop stopped working on MacOS just today. Luckily I don't have to meet deadlines, but – as strange as it may sound – I'm kinda happy that others experience this issue as well, so a fix might be on the way.

Nothing of the above mentioned document https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html helped, even reverting back to an earlier version does not work. Other Adobe apps work fine, just Photoshop won't start. I'm on MacOS 14.6.1