Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
149039 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

Show previous replies

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aaronliu369

Participant

Same problem, crashing

U

user39018312rquj

Participant

Same. I have two versions of Photoshop installed on the Windows machine. Both versions got stuck.

Tried the following:

- Removing preferences

- Updated to latest version

- Reinstalling Photoshop

- Keeping Windows up-to-date

Windows 10 19045.4651

W

William2388

Participant

Same here. Yesterday worked fine, today photoshop crashes on the splash screen. I tried BETA, tried uninstalling this version and installing a few previous versions, doesn't help. Of course tried rebooting in between installs. Ram spikes to 100 %.

Academia Geopol

Participant

I had the same error, (in my case I had in my computer both, Photoshop latest versión and Photoshop Beta latest version, neither of them were working and froze every time I tryied to launch them) for me the solution was to uninstal Photoshop Beta and it's preferences. Then photoshop worked

B

Bella5CE6Author

Participant

How do you expect me to post the System Info from Photoshop from photoshop when photoshop won't open, that's the entire problem.

D Fosse

Community Expert

Please post the entire Help > System Info from Photoshop.

meetm20451480

Participant

same error happening with this version

B

bellomostudios

Participant

I'm suddenly having an issue with PS 2024 not responding.

I'm running on a Macbook Pro M1 chip and use PS daily and haven't had issues for years. Out of nowhere, when I attempt to open, the wheel keeps on turning and in the Force Quit dialogue, it's showing as "Not Repsonding".

I have tried uninstalling and reinstalling PS twice. Restarted computer. Updaed my OS. Updated CC. Signed out and back in of Adobe. Cleared preferences and tried opening without 3rd party plugins, and I'm still having the same issue.

I'm able to open LR no problem and PS is now also not responding when trying to open from LR.

I'm not sure what else to try and need to get this running for client work. Any ideas would be most appreicated.

Kevin Stohlmeyer

Community Expert

@bellomostudios If you can go to Photoshop help menu/system info and copy/paste details here.

Offhand it sounds like a lack of resouces - first thing that comes to mind is RAM and HD space. How much of each is available?

B

bellomostudios

Participant

I don't think so...I generally have 6-10gb of RAM avaialble and over 300gb on my HD. I have been able to open without any problem and none of that changed.

zoee63

Participant

bonjour

j'ai un petit soucis avec plusieurs outils :

outil supprimer et outil pinceau de selection plantage de photoshop lorsque j'essai de les utiliser
avez vous des reponses a m 'apporter ???

merci

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

T

Theresadub4d

Participant

Same issue here. My computernis brand new. Only worked on in and in ohotoshop for 2 days and on day three apprears to bot open but I have 12 photoshops open in the background. I will try and wait it iut tomorrow ans see what that bring. But why the sudden issue??

F

FPS_Fish

Inspiring

Neither the latest version, the latest BETA version nor the previous versions of each will open. Gets stuck on startup screen. Tried deleting preference. Nothing. No new updates. Out of the blue.