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vladcrihan
Known Participant
December 4, 2022

P: Photoshop crash with batch jobs

  • December 4, 2022
  • 28 replies
  • 13795 views

Photoshop crashes  when using batch jobs. 

Using the latest update on windows 11.

All the actions work fine when even if i select and click play on all of them at once, picture by picture but when i try to use a batch jobs with the retouches it crashes. 

 

It's been happening since the december update. 

 

Thank you, 

 

 

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    28 replies

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    V
    vladcrihanAuthor
    Known Participant
    February 5, 2023

    The ailayerscl.dll is from Retouch4me not photoshop

    F
    Fernando22447333yrpc
    Participant
    February 4, 2023

    Hi, I am also experiencing the same issue as @vladcrihan. The problem originated when I was using the Retouch4Me portrait volumes plugin on Photoshop v24.1.1 and selected the option for soft-masking. Since then, every other Retouch4Me plugin crashes when loaded. Additionally, the standalone Retouch4Me apps started to crash right after loading an image. I hope that the issue can be resolved soon. By using the `perfmon /rel` panel, I was able to find out that what is causing the crash is the `ailayerscl.dll` file.

    F
    Fernando22447333yrpc
    Participant
    February 4, 2023

    Hi, I am also experiencing the same issue as @vladcrihan. The problem originated when I was using the Retouch4Me portrait volumes plugin on Photoshop v24.1.1 and selected the option for soft-masking. Since then, every other Retouch4Me plugin crashes when loaded. Additionally, the standalone Retouch4Me apps started to crash right after loading an image. I hope that the issue can be resolved soon. By using the `perfmon /rel` panel, I was able to find out that what is causing the crash is the `ailayerscl.dll` file.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    January 27, 2023

    The team will look into this issue and see if it can be reproduced.

     

    Thank you,

    Cory

      A
      Alexandra27391033kn60
      Participant
      December 4, 2022

      Adobe photoshop app crashes unexpectedly after using third party Retouch4me filters: Retouch4me Dodge & Burn, Retouch4me Clean Backdrop. macOs: monterrey, Adobe Photoshop v24.0

        D
        Community Expert
        Daniel KramerCommunity Expert
        Community Expert
        December 4, 2022

        There may be a conflict with the plugin, see if there is a new version of it.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        January 27, 2023

        Sorry @vladcrihan we are not saying it is the plugin or not, we are simply trying to dial down why you are seeing this error and others are not.

         

        Thank you,

        Cory

        V
        vladcrihanAuthor
        Known Participant
        January 27, 2023

        I dont use any other batch actions other than retouch4me. 

        Tried rolling back to a previous version of photoshop and now they all present the same error even tough it worked in the past. 

         

        It's a funny ping pong. You are saying that it's because of plugin, the guys from Retouch4Me say it's from photoshop as they tested it fine with this version and it works fine. 

         

        I guess i will wait for an update for photoshop / filters and then try again. 

         

        Thank you 

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        January 26, 2023

        Thank you for the crash reports you have posted @vladcrihan. As @Kevin Stohlmeyer mentioned the team said the crashes are happening because of the plugin ReTouch4Me. If you restart Ps holding the Shift key to disable thirdparty plugins, does this solve the issue?

         

        Thank you,

        Cory

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        January 25, 2023

        Hi @vladcrihan It's been noted in other posts that the Retouch4Me plugins have yet to be updated for compatibility with newer Photoshop releases and is causing crashes in current releases.

         

        As @Panwar Garima asked does Batch Processing crash if you use an Action wihtout Retouch4Me?

        V
        vladcrihanAuthor
        Known Participant
        January 25, 2023

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        </binaryImageSet>
        <dumpType>
        Mini
        </dumpType>
        <hbLogSessionDllStatus>

        </hbLogSessionDllStatus>
        </crash>

        <sessionId>
        fedd9407-4b4a-4f61-9218-4a6d782671b9
        </sessionId>
        </crashreport>

        V
        vladcrihanAuthor
        Known Participant
        January 25, 2023

        Hello, they are using the retouch4me filters. I seem to have found a "workaround". I do not get the crash instantly if i go to RegEdit and manually add TdrDelay and TdrDdiDelay with value 30. It still crashes after a few pictures but not from the start. From what i see in the crash it's to do with EXCEPTION_ACCESS_VIOLATION. 

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