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Participant
September 30, 2021

P: Photoshop crashes after iPadOS 15 update on iPad Pro

  • September 30, 2021
  • 28 replies
  • 4485 views

Hi, 

 

After downloading ios15 on my iPad Pro my photoshops keeps crashing. Anyone else with this problem? Mostley it happens when I am retouching.

 

Kind Regards 

 

 

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28 replies

Participant
November 2, 2021

I'm facing same issue here. App crashes as soon as I open it, or as soon I configure or open a new canvas. Tried also uninstalling an reinstalling the app. Photoshop version for the Ipad is also latest version 3.0. IpadOs is also latest Version, 15.1. (happened in the previous version too, though). It stops crashing as soon as I stop my internet connection, therefore it seems to have something to do with the cloud syncing.

Participant
October 29, 2021

I am using the latest version and am seeing frequent crashes when touching up a photo. I found that if I go to airplane mode that everything works fine. Once I turn WiFi back on it starts crashing again. So if you're ok going offline to do the editing then that might be a viable workaround.

Legend
October 28, 2021

@AndaPanda looks like you're hitting a crash in a prior version. Can you try installing the latest version (3.0) that was released this week.

Participant
October 23, 2021

Same problem as well.  I have contacted customer support several times with no fix to the issue.  I have re-installed, etc.  I sincerely hope that a bug fix/update is on the way.  This is so extremely infuriating.  The app crashes every few minutes and my photo-edits are lost.  I re-open and begin editing and then it crashes again and edits are lost once again.  Please figure it out Adobe.  

GhostArt
Participant
October 2, 2021

@nikunj.m nothing of the advised solutions helped. I restored the settings and also reinstalled th app. I have the latest version on my iPad installed.

GhostArt
Participant
October 2, 2021

I'm facing the same problem, its quite annoying. As soon you start working with larger files 1GB+ it starts crashing

nikunj.m
Legend
September 30, 2021

Hi,

 

We're sorry about the trouble due to Photoshop crashing on the iPad. Please go to the Settings for Photoshop, then General & try Restoring the app defaults. Once done, relaunch Photoshop to check if that helps.

 

If the issue persists, you can also try re-installing the app to check if that helps.

 

Regards,

Nikunj

josephlavine
Community Expert
Community Expert
September 30, 2021

What version of the Photoshop app are you running?

warmly/j