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Vico Drive
Vico Drive
Known Participant
April 13, 2022

P: Photoshop crashes doing "Image Size" with GPU compositing enabled

  • April 13, 2022
  • 4 replies
  • 494 views

This has been going on for a couple months now.  Ive even tried installing older versions of Photoshop and I get the same issue.  This also happens all the time.

 

When I go to Image Size and try to edit the size or resolution then click OK, everything freezes then I get the crash dialog box.  I now have to go to another computer wheneven I need to use that option.  I keep expecting for the updates to fix it but it hasnt happened yet.

 

Does anyone else have this issue?

This topic has been closed for replies.

4 replies

Andrew Sender
Community Manager
Andrew SenderCommunity Manager
Community Manager
April 26, 2022

Hi @Vico Drive ,

It's great to hear you found a workaround.  Can you also try re-enabling the GPU checkbox but disabling Preferences -> Performance -> Advanced Settings ... -> GPU Compositing.  GPU Compositing is a new feature my team and I released in Photoshop 23.3.0.

-Andrew

Vico Drive
Vico DriveAuthor
Known Participant
April 14, 2022

So I realized this is the same method.  I filled everything out and submitted with this email address.  I have also gone through the trouble shooting options that it shows after submitting the crash report.

 

What I did learn is that when I turn off the GPU from Preferences/Performance in Photoshop, everything works with no crashing.  I checked my GPU firmware which needed updating, which I then updated.  Turned the GPU preferences back on and its still crashing.  So for now it seems as long as I keep that option turned off, there is no crashing

Vico Drive
Vico DriveAuthor
Known Participant
April 14, 2022

I wasnt aware of this method, Ive only submitted from the popup that comes up when an Adobe program crashes.  I will do it with this new method also next chance I get, thanks!

    J
    J453
    Legend
    April 14, 2022

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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