P: Photoshop drawing random lines when using tools (Remove, Brush and other drawing tools)

Hello Adobe Photoshop Team,

I am experiencing the same serious Clone Stamp bug in Photoshop version 27.11 on Windows.

I use a standard ergonomic mouse, not a drawing tablet. When I hold Alt and click to sample a source area with the Clone Stamp tool, then try to clone the sampled pixels, Photoshop creates unwanted diagonal lines across my image instead of working correctly.

This makes the Clone Stamp tool unusable for my photo editing work.

I have attached screenshots showing the problem. I do not want to modify Windows settings or create configuration files based on unofficial workarounds. I pay for my Adobe subscription and expect a reliable solution to this software bug.

Please escalate this issue to the Photoshop engineering team and let me know whether there is an official fix or a confirmed bug fix planned for version 27.11.

Thank you.

Hello Adobe Support Team,

I am experiencing the same serious bug described in this thread. I use Photoshop 27.11 on Windows, and my Clone Stamp tool creates unwanted lines and streaks instead of working correctly.

I have already spent many hours trying to resolve this issue, including changing settings, without success. This prevents me from using an essential tool for my photo editing work.

I am a paying subscriber, and I am disappointed that this issue remains unresolved despite the time I have spent trying to fix it.

Could the Photoshop engineering team please provide an update? Is there a confirmed fix or a safe, officially recommended workaround for version 27.11?

I would also like Adobe to consider a subscription credit or compensation for the disruption to this paid service.

Please escalate this issue and provide a clear response.

Thank you.

Ok, so this bug has been going on for more than 6 years, judging by the posts I've repeatedly slogged through over the last year to try to find a fix. I hope that someone at Adobe actually reads this, because if I took 6 years as a developer to fix a bug in my own software that’s this big, I’d be without a job.

That said: The trigger is cursor tracking. When the software is tracking the mouse to determine whatever the heck it is (my suspicion is that it’s tracking function usage), it begins the tool path at the beginning of that instance of cursor tracking. Anytime the software is tracking the mouse behavior (for whatever reason, but again… I think it’s tracking feature/function usage given the erratic behavior) and upon selecting *any* tool after that that uses the mouse pathing, it will create the “random” pathway. It’s not actually random. It’s the mouse movements you’ve made since it started the tracking. It’s also why the lasso tool sucks now. It’s sometimes impossible to create a selection because the tracking screws up the pathway, especially if you are using the hand tool (which seems to trigger the tracking immediately).

You can replicate these behaviors in one of these two ways:

1

• Use the hand tool to move the graphic you are working on.
• Use a tool that tracks the mouse (such as the brush, eraser, lasso, pattern tool, etc.

2

• Move away from the PS screen such as going to another window, screen, application, etc.
• Come back to PS and use a tool that tracks the mouse.

It doesn’t matter if it’s the beta or the current stable. This is a feature (the mouse/cursor tracking) I doubt they’ve bothered to look at as the source as it would a) break their current process for evaluating which features to disable/age out and b) would require someone to actually investigate the source of the issue).

Look there for your solution. I’m simply amazed that production software that’s primary intent is to use these tools has a bug causing it to do something this insane is not being taken seriously.

Hi, how are you? I really dont find where save the text document. I havent this folder named in step 3. Can you help me please? Thank you so much.

It seems your issue is the same as described in this thread:

Ao fazer um clique, enves de demarcar o pincel ou formato selecionado do mesmo, faz um rabisco. Ja reiniciei o Photoshop, limpei cache e continua. Note que no anexo dei somente um clique na mascara e ele ja rabiscou toda

Since the latest update Ps (beta) 27.11,  the soft round  brush & hard round brush once selected are showing as a straight line brush? Please sort this basic error asap. thank you. 

I am totally frustrated trying any "fix" mentioned and nothing makes it work and stay fixed. I cannot do the work I need to do with the program I am paying for. 

Also irritating that any possible contact us just sends me in circles. 

I worked all day trying all of the suggestions and none of them worked. I went back to Version 26.7 and everything works fine. No more updates for me until this problem is fixed.

​@Bettybbb your issue may be related to this thread, have a look at the pinned answer to see if it helps