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christophe Tardy
christophe Tardy
Participant
August 28, 2021

P: Photoshop error - GPU Crash opening files

  • August 28, 2021
  • 3 replies
  • 382 views

Since this morning Photoshop refuses to open the files. New, old ... all files. Then he refuses to cut himself when we want to go out. "Unable to perform this operation" then appears.

 

{moderator modified title - PS-72501}

    This topic has been closed for replies.

    3 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    September 16, 2021

    Hi all,

     

    We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

     

    To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

     

    Please feel free to share your feedback with us. Thanks,

    Mohit

    J
    J453
    Legend
    August 28, 2021

    @christophe Tardy If you disable "Use Graphics Processor" under Preferences > Performance... does it work without the error?

    L
    LYPHA
    Known Participant
    August 30, 2021

    oui , mais c'est surtout le fait d'avoir cocher " desactiver la zone de travail native " qui a résolue le probleme

    dans Préferences et Apercu de technologie

    mr Tranberry avait trouvé

    merci

     

    lypha

      A
      Akshay5C17
      Participant
      August 28, 2021

      It's the same for me after an update photoshop crashes as soon as I open files and I'm also not able to create new files. In  the previous version the application crashed when I tried using the camera raw filter option.

      L
      LYPHA
      Known Participant
      August 28, 2021

      et idem pour moi, je crois que la maj 22.5 est en cause, un fichier ne s'ouvre pas depuis l'acceuil, le systeme se bloque, 

      depuis lightroom l'image dans ps se reproduit, se copie , defile avec la molette souris

      photoshop instable depuis la mise a jour

      esperons que les ingenieurs ps vont nous offrir une nouvelle version plus fiable

       

      lypha

       

      {Modified reply - PS-72501}

      J
      J453
      Legend
      August 28, 2021

      @LYPHA I was able to find the crash you submitted. Engineering is working on a fix and will update this thread when its fixed. Best bet is to roll back to the prior update. Instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html Disabling the GPU may also be an option.

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