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amandas42275548
amandas42275548
Participant
April 13, 2017

P: Photoshop fills up C: drive space causing scratch disc errors

  • April 13, 2017
  • 14 replies
  • 994 views

My coworker and I ran the new 18.0.1 update on our computers yesterday. Both updates appeared to have been successful and we proceeded to process images over the next hour. We both at the same time started getting scratch disc errors. We proceeded to delete out all our temp files. This did not fix the problem. 

We decided to take a closer look at our C: Drive. It appeared full. This was weird as we both had around 300GB available earlier that day. We ran a defrag just to be sure it wasn't a windows problem (We are running Windows 7.) This cleared up the 300GB. 

However once we started retouching images again the Drive would rapidly lose space again. in one photo save my coworker lost 20GB. My coworker lost 300GB in an hour and I lost 250 GB in the same hour. 

We have reverted our versions of photoshop back to the previous version and this seems to have fixed the problem. However we would really appreciate if someone could look into and fix this issue in the next update.

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    14 replies

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    amandas42275548
    amandas42275548Author
    Participant
    April 18, 2017
    W are processing 8x10 300 dpi jpegs. RGB files. We do you basic retouching to them using the patch tool and colour corrections using the curves layers. Nothing really that special and it has never caused problems in the last 5 years that we have done this. 
    Adam Jerugim
    Adam Jerugim
    Inspiring
    April 13, 2017
    Hi Amanda,

    Can you tell us a little more about your workflow.  What type of files are you processing and what operations are you running on them?

    Thanks,Adam
    amandas42275548
    amandas42275548Author
    Participant
    April 13, 2017
    When we had the 18.0.1 it did not makes a difference. 

    The version before that I do not know. I just know that we did not have any issues with it before the install and that we were always around 300GB of free space. 
    D
    Adobe Employee
    David Dobish
    Adobe Employee
    April 13, 2017
    Do you remember if restarting the application freed up the Scratch disk? When you had the previous build installed.
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