Inspiring

P: Photoshop forgets font favorites

Forum|Forum|3 years ago
February 26, 2023
26 replies
3407 views

Really annoying bug. I spend 10 minutes going through my list of fonts in Photoshop, clicking the star next to fonts I want to remember as "favorites". Many of these fonts are installed via fonts.adobe.com.

But Photoshop keeps turning off the "favorite" star for many (but not all) of my font selections. I think I've figured out the cause: If I start Photoshop shortly after logging in, before the Adobe Creative Cloud magic has had time to activate all my fonts, the fonts that are not yet activated don't exist yet (as far as Photoshop is concerned), and they lose their "favorite" star.

Once the star is turned off by this bug, it stays off until I go back into Photoshop (after the fonts have all been loaded) and turn the star back on again.

Windows

Pinned Reply By Srishti Bali

Hi All,

We have addressed this issue in our latest release. Please update Photoshop to version 27.9.1 and check if the issue is resolved on your end.

If you still experience the problem after updating, please let us know and we will investigate further.

For details on bug fixes, improvements, and new features included in this release, please refer to the following link:

Show previous replies

T

TechByter

Inspiring

Photoshop forgot all of my favorite fonts recently, so I selected them again. When I restarted Photoshop, the Favorites were once again missing.

Note that this is NOT a case of the typefaces being uninstalled. They are still present, but they are no longer marked as being Favorites.

FURTHER OBSERVATION (26 February 2023 at 17:36:16):

I have tried running both Photoshop 24.2.0 and Beta as Administrator. The problem persists.

J E L

Community Expert

Hi @TechByter, I'm sorry to hear about the trouble with your favorite fonts not sticking. It's strange, alright, since it's happening in Beta, too. I can't duplicate this issue using Windows 10, Photoshop 24.2.0 Release. To test, I changed favorites, closed and started Photoshop several times, made a mix of cloud and system fonts as you have done, but my favorites remain as they should. Thanks for confirming you are running as Administrator as one elimination.

It was suggested here that this is due to Preference settings. If you haven't done a manual Preferences reset, you might try that. Instructions are here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually. If that doesn't make any difference, you can quit Photoshop and put the Settings folder back. Let us know if you have any luck.

Other than this fix, some people reporting this problem said they waited a few minutes or even days, and they magically started sticking again, lol. Maybe?

T

TechByter

Inspiring

Thanks! I had tried resetting preferences last night:

Renamed Adobe Photoshop 2023 Settings as _OLD_Adobe Photoshop 2023 Settings.
Started Photoshop, opened an image, marked one typeface as favorite, saved the image, and closed Photoshop.
Opened Photoshop.
No favorite fonts.
Closed Photoshop, deleted Adobe Photoshop 2023 Settings, and renamed _OLD_Adobe Photoshop 2023 Settings as Adobe Photoshop 2023 Settings.

I guess I'll have to wait for the magic to occur.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.