P: Photoshop Generative Fill - We've encountered an issue and can't complete your request Oct 16

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Hi,

I've been unable to use any of the generative AI functionality within Photoshop for the last 12 hours. I rely on this functionality heavily so my workflow has been severely disrupted. Is anyone else having issues? I get an error any time I try to generate anything - I've never encountered this problem before. It's not a problem with credits as I have plenty.

Thanks!

macOS

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Elise377390101y0l

Participating Frequently

Hi Srishti,

I tried switching to a mobile hotspot and the issue still pursists. I also tried on a different device and still having this issue.
I am on the desktop app Photoshop v.26.11. I am working on a MacOS 15.6.1. I have tried multiple different images/files and it's happening to everything I open and attempt with. I also tried installing an older version of Photoshop and it still doesn't work. Any generative feature such as fill, exand, Remove Tool, etc are not working. I get the same error for each.

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Liel Nizri89

Participant

im tring to use generative remove.

it gives me that error

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Srishti_Bali

Legend

Hi all,

Sorry for the disruption you’re facing with Photoshop’s generative AI features. Have you tried connecting to a different network, like a mobile hotspot, to see if the issue persists? Sometimes, network restrictions or firewall settings can interfere with AI generation, so this can help narrow down the cause. To help us investigate further, could you please share a few more details?

The exact version of Photoshop you’re using (e.g., 26.x)
Your operating system and version (Windows/macOS)
Are you using Photoshop desktop or Photoshop on the web?
Does the error happen with all images or only specific ones?

Regards,

Srishti

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Elise377390101y0l

Participating Frequently

I have been trying to use generative expand, fill, and clean up tools and keep getting this error. I checked my internet connect, restarted my computer, updated all applications, and even tried reverting to an older version of Photoshop and nothing is working.