Participating Frequently

P: Photoshop object selection/deletion in Cloud stops finding objects on Windows

Forum|Forum|22 days ago
June 15, 2026
8 replies
167 views

selection and deletion of objects are done on the device or in the cloud, but the device has not been working for six months, so I use the cloud version. However, now the cloud version starts the search slider, and after a couple of seconds, it displays that no objects have been found

Pinned Reply By Pom_9Ming

Edit - Preferences - Image Processing
Select Subject and Remove Background : Device > Cloud
Selections Processing : Faster > More stable
Remove Tool Processing : Faster > More stable
Enhance Detail Processing : Faster > More stable

Try changing the settings as described above. If it still doesn't work, would you like to try installing Photoshop v27.3.1?

P

Pom_9Ming

Community Manager

Edit - Preferences - Image Processing
Select Subject and Remove Background : Device > Cloud
Selections Processing : Faster > More stable
Remove Tool Processing : Faster > More stable
Enhance Detail Processing : Faster > More stable

Try changing the settings as described above. If it still doesn't work, would you like to try installing Photoshop v27.3.1?

J

Jo Boudoir

Participant

i am having an issue on my desktop when i got to select subject i get this error message couldnt find a subject to select. there might not be prominent objects in the image. i updated my photoshop yesterday and it now not working, i have deleted the app and reinstalled but nothing

Srishti Bali

Community Manager

Hi everyone,

Apologies for the experience. Could you help us better understand the issue by clarifying which selection workflow you're using?

Select Subject
One-click selection in the Object Selection Tool
Dragging out an area in the Object Selection Tool

On Desktop, only Select Subject has the option to run in the cloud, so understanding the exact workflow will help us investigate further.

Also, please reconfirm if it is the Web or the Desktop app you are having issues with? If possible, a short screen recording/video showing the steps you take and the behavior you're seeing would be extremely helpful for troubleshooting.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

vladinir37492500kny1Author

Participating Frequently

It started working today

defaultg586pio3zcmp

Participant

Experiencing the same issue here.

Srishti Bali

Community Manager

Hi @vladinir37492500kny1 @oliver1978 @enugandula

Sorry to hear you're experiencing this issue. To help us investigate further, could you please share the following details?

Photoshop System Info: In Photoshop, go to Help > System Info, click Copy, and paste the entire report here.
When did the issue start? Have there been any recent changes to your system, such as:
- Operating system updates
- Photoshop or Creative Cloud updates
- Installation of antivirus software
- New plugins, extensions, or other software changes
Is the issue specific to a particular file? If so, please share a sample file so we can test it on our end.
If the issue occurs across multiple files, I recommend resetting Photoshop preferences after creating a backup of your current settings. You can find the instructions here:. Manually reset preferences

Looking forward to your response!

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe

vladinir37492500kny1Author

Participating Frequently

I didn't install anything, didn't update anything, and it doesn't work with all files

System report: https://pastebin.com/E9GapuPM

Srishti Bali

Community Manager

@vladinir37492500kny1 Thanks for sharing the details. I tested this on my end using a Windows 11 machine and was able to use Select Subject from the Contextual Task Bar without any issues.

Could you please let me know if you're following a different workflow or using a different method when the issue occurs?

In the meantime, I am raising this as a bug with the product team for further investigation, as multiple users have reported similar behavior. It would be very helpful if you could share a short screen recording demonstrating the issue.

For your specific case, I noticed that you're using an older AMD graphics driver. Please update the driver to the latest version, as keeping GPU drivers up to date is important for optimal Photoshop performance and compatibility.

Also, please let me know if resetting Photoshop preferences helps resolve the issue.

Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe