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Participant
January 4, 2023

P: Photoshop On the Web Beta Frozen

  • January 4, 2023
  • 5 replies
  • 1057 views

I have been using Photoshop Beta to access a file, and now when I try to open it, it is stuck loading at 10% and does not move or open. My chrome software is up to date, does anyone know how to fix this issue?

This topic has been closed for replies.

5 replies

CShubert
Community Manager
Community Manager
January 10, 2023

The team is looking into this issue.

Thank you,

Cory

CShubert
Community Manager
Community Manager
January 9, 2023

Hi @carrr11259 sorry to hear you are having issues.  Would it be possible for you to share the file you have issues with? You can send it to shubert@adobe.com and we can see if there is an issue with the file. What browser are you using, have you tired a different one, any changes?

 

Thank you,

Cory

CShubert
Community Manager
Community Manager
January 10, 2023

Thank you @carrr11259 for the error you are seeing. Are you able to open Ps on the web at all, or do you see this error all the time? Have you restarted your computer and tried another browser, are you able to get it to work?

 

Thank you,

Cory

CShubert
Community Manager
Community Manager
January 5, 2023

Hi @Grace278061391dfd sorry you are having issues. A couple questions, you say you have been using Ps beta... so you have not had this issue in the past but on this particular file?  Have you restarted your computer and relaunch Ps web to see if things work again? Are you able to open any others files or do any files give you this issue?

 

Thank you,

Cory

Participant
January 5, 2023

I have tried restarting my computer and ps. Other files can open, it is just this one that gets stuck on 10% when reading the photoshop format. 

CShubert
Community Manager
Community Manager
January 5, 2023

Got it, thanks for the update @Grace278061391dfd. Was this file created online or on dekstop and then opened in Ps web? What type of file is it, is it a .psdc file? Have you tried another browser, Edge, to see if that works?

 

Thank you,

Cory

TheDigitalDog
Inspiring
January 5, 2023

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

 

And yes, this has absolutely nothing to do with Chrome. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Kevin Stohlmeyer
Community Expert
Community Expert
January 5, 2023

@TheDigitalDog they are using Photoshop online not the desktop app.

Kevin Stohlmeyer
Community Expert
Community Expert
January 5, 2023

What does Chrome have to do with the PS Beta - Do you mean you are using Photoshop Online?

Participant
January 5, 2023

Yes, using the online version rather than the app.

PECourtejoie
Community Expert
Community Expert
January 5, 2023

Moving to the Photoshop beta forums.