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P: Photoshop on Windows ARM saves pdf with wrong dimension

Forum|Forum|7 months ago
February 20, 2026
73 replies
697 views

Hi everyone,

I’m looking for help with a recurring issue when saving scanned PNG images as PDF files in Photoshop (27.3.1). Recently, the PDFs generated are partially corrupted or misread by Adobe Acrobat Reader DC and Photoshop.

The Problem: When I open these PDFs in Adobe Acrobat Reader DC, I get the following error:

"The dimensions of this page are out-of-range - Page content might be truncated."

The page size appears as 1x1 mm, making the content cropped and pixeled.

What I’ve discovered so far:

Third-party viewers: If I open the same PDF with PDF-XChange, it displays perfectly with the correct dimensions.
Re-opening in Photoshop: If I open the "corrupt" PDF back in Photoshop, it also shows the wrong 1x1mm size.
The "Workaround": If I check the box "Preserve Photoshop Editing Capabilities" when saving, Photoshop is able to reopen the file correctly, but Acrobat still struggles with it.

Has anyone encountered this "out-of-range" dimension issue recently? Is there a specific setting in the PDF export (PDF/X standard, downsampling, etc.) that might be causing this conflict between Photoshop and Acrobat?

Thanks in advance for any insights!

Show previous replies

D Fosse

Community Expert

Check the ppi numbers.

A PDF treats images as if they were vector objects instead of pixel images. Pixel size is ignored, instead the physical size is honored. And here's the crucial thing: the physical size is determined by the assigned ppi value. It's a derived secondary property, but it's all the PDF encoding looks at. In this process, the image may be resampled unless you take this into consideration.

Photoshop displays pixels without regard for ppi/physical size.

youthful_moments9226

Participant

All fine. Some of these files aren’t the first time they’re been sent to print.

youthful_moments9226

Participant

Using 27.7.0 release. Save as PDF produces a file with only around a quarter of the image in the file.

I go “Save As”, Choose PDF,

I select preset [High Quality Prints], doesn’t matter if I uncheck “preserve photoshop editting”.

Numerous files, images, all has the same issue. Have unistalled the app and re-installed. Still doing it.

JessicaCrown

Participant

I’m having this exact same issue and it happens with any file I try and save as a PDF from Photoshop. I cannot find any reason this should be happening but it did happen to coincide with when I canceled by subscription to Adobe Acrobat and went back to using the free version. If I try opening it up in Acrobat space it says the file is empty.

bririsch

Participant

I am having exactly the same issue, hoping for a solution to this

c.pfaffenbichler

Community Expert

Can you provide a pair of files (the png and the resulting pdf)?

What is the image’s resolution?

How exactly do you save the pdf?

matdamAuthor

Participating Frequently

Thanks! Sure, there is the png and the pdf I created.

To create this pdf I just opened the png and saved by File → Save as → selected the Photoshop PDF as extension, then I used the “Smallest File Size” preset, without any changes.

The same result I have using different preset, or creating the PDF using the File → Automate → PDF Presentation.

The resolution in this case is 150dpi, 1275x1752 px.

Same problem with different pixel size and 300dpi.

Thanks!

sample.pdf

c.pfaffenbichler

Community Expert

Thanks!

The Forum seems to have converted the png into webp and Saving a pdf (»Smallest file size«) off of the webp seems to work fine here, so could you please post the png in a zip?

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