Skip to main content
agatheg23938531
Participating Frequently
February 6, 2018

P: Photoshop opening images highly zoomed in unexpectedly

  • February 6, 2018
  • 18 replies
  • 432 views

Since the latest update of Photoshop cc 2018, when i open a picture i can't see it full frame but only a part because the zoom is too important. I didn't have this problem before update (at that time i could see the ALL picture) and it's quite annoying because i have to zoom out each time... and when i have to check 250 pictures after a day of work i turn crazy. Is there somebody to help me and save some time ?

This topic has been closed for replies.

18 replies

Hannah Nicollet
Community Manager
Community Manager
June 15, 2018
Hi Nicky,

Would you mind sharing a screenshot? I'm not sure this is the same issue because this thread concerns a bug that was fixed. Also if you could go to Help > System Info and then copy and paste the contents of that window here -- want to confirm the version and the environment where you're seeing this behavior. I'll likely fork this as a new issue and possibly file a case on it with our engineers.

Thanks,
Hannah
Inspiring
June 15, 2018
URGH!! Getting a picture in picture view - this update has completely wrecked my photoshop today, I dont have time for this back and forth with updates not working properly.
Inspiring
May 17, 2018
Thanks for the rapid response to the Windows "Upgrade" - Photoshop back to it's good old self after the update!
Leigh
agatheg23938531
Participating Frequently
April 3, 2018
THANK YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT WORKS 😄 
Pete.Green
Community Manager
April 3, 2018
Hi all,

This should be fixed in the 19.1.3 release of Photoshop that went live this morning.


To update Photoshop CC to 19.1.3, click “Update” in the Creative Cloud desktop app next to Photoshop CC. 
More detailed instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html


Please give it a try and let us know if it’s fixed for you.

Regards,
Pete
Hannah Nicollet
Community Manager
Community Manager
March 19, 2018
Hi Agathe & Alison,

Sorry for the frustration. This issue will be resolved in the next update to Photoshop. Having participated in this thread, you will be notified when that release is available.

In the meanwhile, here are the known workarounds:
  1. One user reported that resetting preferences in Bridge fixed this
  2. Another mentioned that resetting preferences in Photoshop fixed it
  3. 2nd step after opening, use the keyboard shortcut to fit the image to the screen: Ctrl + 0 (Win) or ⌘ + 0 (Mac)
Thanks!
Hannah
Participant
March 19, 2018


I've had a host of issues since updating to PS 18. Now when I open an image (Or import from Bridge) the image is so large on the PS workspace that I have to manually make it smaller so that I can see all the edges. VERY annoying. In addition, it doesn't center it in the middle. It places it mores to the bottom of the screen. UGH. How on earth do I remedy this ?
Hannah Nicollet
Community Manager
Community Manager
February 14, 2018
Okay thanks for updating and letting us know, Agathe. I appreciate your help. 

Hannah
agatheg23938531
Participating Frequently
February 14, 2018
Hi ! 
i updated this morning but the issue is still here... it seems that i have to live with it 😞 or maybe until a next update. 
anyway it is not a huge problem so it doesn't matter...
Thank you for your help Hannah 🙂 
Hannah Nicollet
Community Manager
Community Manager
February 13, 2018
Thank you that helps! I googled Nantes - looks like a gorgeous region! Both of my daughters attend French immersion school, incidentally. I'm a hardcore Francophile.

One other thing - one of our engineers fixed a bug in the most recent update of Photoshop. He wonders if this issue might have also been addressed by that fix.

If you haven't updated yet, there is a Photoshop update available that was just released today, 19.1.1. If you haven't updated yet, would you mind updating and letting us know if you're still seeing this?

Thanks!
Hannah