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gabriel5E9E
Inspiring
February 3, 2018

P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

  • February 3, 2018
  • 91 replies
  • 27483 views

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

 

Already updated to the 25.5.1 version.

    91 replies

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    J
    johnb49812654
    Participating Frequently
    February 3, 2018

    Yesterday afternoon, while using Photoshop 19.1.0, I opened the program and there was no start screen showing my previous work. So I opened a recent document and still no picture came up. The title bar indicated that the document was open, and indeed in the layers palate all the layers were still there. I played around for a few minutes, and discovered that in Full Screen Mode you could still see my work and indeed edit, but since this was not a satisfactory way to work I decided to uninstall Photoshop and the preferences, restart my computer and install it again. Still the same result: no picture came up, though the layers were still there. I don't know if I am missing something really obvious, but I can't see my work and I'm getting desperate. Please help. Thanks. 

      F
      FeedbackCommunityMember
      Inspiring
      February 4, 2018
      Perhaps the Start Screen workspace might be having a problem and not letting your own workspace load properly. Do you have a custom workspace? I've had the Start Screen open as a blank window, but whenever that's happened, it's responded to switching to my custom workspace as soon as I open a document from somewhere else. I've also once seen the layers panel with a document showing in it in my custome workspace, but no document in the window—however, quitting and restarting fixed that, and you did more than that, so it's not as temporary a glitch as mine was.

      Perhaps if you disable the Start Screen in Prefs (you have to restart PS), you'll at least find out if there's some conflict with the Start Screen. You might also try creating a new workspace, or switching to another, in case the one you normally use became corrupted.

      How do you edit an image that doesn't show up in the document window, btw? It sounds indeed miserable to even try.

      Come back and let us know if shaking up workspaces helped, and if it didn't, Adobe will need to know what OS you're running to help you troubleshoot.
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