Participant

P: Photoshop Web white screen with grayed-out buttons across multiple devices

Forum|Forum|11 months ago
April 29, 2025
17 replies
3764 views

I'm experiencing an issue with Photoshop web version. When I opening the Photoshop web version, the interface shows only a white screen with all buttons grayed out and unclickable. Problem persists across different monitors and even when switching to another PC. Does anyone know how to fix it? Thank you for any info.

Web

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Ged_Traynor

Community Expert

@default44087424mw6gq0 it's working fine for me with Firefox, have you tried a different browser

D

default440879639xk7uh

Participant

Hello, if you see this, I just want to tell you that I can't load photoshop on my web.

Ged_Traynor

Community Expert

@default440879639xk7uh it's working fine for me with Firefox, have you tried a different browser

M

mikepeeters

Participating Frequently

je n'arrive plus a rien faire sur le net , meme pas ouvrir les tuto de demarrer photoshop

Ged_Traynor

Community Expert

@mikepeeters Photoshop for web is working fine for me using Firefox, have you tried using a different browser

N

Noir_ccooE�

Participant

@Aleke

All the computers I have that can't access the Photoshop web version are desktops, running operating systems including Windows 11 version 23H2 and Windows 10 version 20H2.

When I clicked the red-boxed area in the interface shown in the first image below to upload the image file for editing, the webpage redirected to the gray screen shown in the second image below and remained stuck there without loading anything.

N

Noir_ccooE�

Participant

Unable to open images for editing when using the Photoshop web version.I tried opening Photoshop web on three different computers, and the same issue happened on all of them.

Sameer K

Community Manager

Hey, @Noir_ccooE�. Welcome to the Photoshop Community. I'll help you figure this out.

What browser are you working on? There are regional restrictions & other factors that can cause Photoshop Web to not work. Please head here to learn more: https://adobe.ly/3GxTuyA;

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

N

Noir_ccooE�

Participant

@Sameer K

I am using the latest version of Chrome. Up until April 28, I was able to access the web version of Photoshop and edit images without any issues.

B

brooker6878089

Participating Frequently

I don't know how to fix it, but I am having the same issue. Multiple different browsers, clearing history, 2 different PCs - to no avail.

B

brooker6878089

Participating Frequently

When using photoshop web version it will not load, even though I was just using it 30 minutes ago and it was working just fine.

A

Aleke

Community Manager

Hi @brooker6878089! Welcome to the community!

Could you share more details about the issue you're experiencing? Which browser are you using? It would be great if you could test using other browsers to see if the behavior is the same. Also, please double-check that your browser is up to date and that your internet connection is stable.

Thank you so much!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

B

brooker6878089

Participating Frequently

I have been using Edge, but also tried on firefox and it did the same thing. Broser is up to date/internet is stable

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