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Inspiring
November 14, 2018

P: Polygonal Lasso Tool very slow when autoscrolling to the left

  • November 14, 2018
  • 24 replies
  • 1579 views

Since I upgraded from Photoshop CC 2015 to CC2019 it has been a torture to work with Photoshop. Very laggy performance, polygonal lasso tool very slow when autoscroll to the left (even with Shift pressed). The properties tab doesn't close when clicking on "X" button, but it closes when you try to move the window.
The redraw is very slow, with several problems of visualization. For example, if I have 2 files open and I wanna flick from one file to another (Ctrl+Tab) my screen doesn't update and I need to undock it the from tab to redraw my screen.
Almost every time, if I'm working with my file docked in Tab mode, all the shortcuts stop to work and I need to undock in order to have the shortcuts working again.
In summary, its impossible to work healthy.

I've checked already and tried different settings on Preferences, but nothing has changed.
I've tried to remove Adobe CC products from my machine and reinstall from scratch, but nothing has changed.
All the drivers are updated to the latest version.

My system:

CPU Intel Xeon E5-2697 v4
Nvidia Geforce GTX1080
128 GB RAM
Windows 10 latest version
Wacom Intuos latest version

From System Info:

Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64
Number of Launches: 14
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 18
Logical processor count: 36
Processor speed: 2 MHz
Built-in memory: 130949 MB
Free memory: 94597 MB
Memory available to Photoshop: 135138 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4

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    24 replies

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    Adam Jerugim
    Adam Jerugim
    Inspiring
    November 15, 2018
    Hi Daniel,

    Please go to the application folder C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-ins\Extensions\

    And try renaming HalideBottlenecks.8bx by adding a '~' at the beginning of it.  Once you have ~HalideBottlenecks.8bx, restart Photoshop and let me know if that helps with general performance issues on your system.

    If that doesn't help we'll move on to the next steps.

    Thanks,
    Adam
    D
    Dustbak
    Participating Frequently
    November 15, 2018
    Same here, after upgrading to CC 2019 it is hell working. Simple things as painting with brushes will give rotating balls almost immediately making it impossible to see where I am painting. This is really unacceptable performance 😞

    The latest update did not help unfortunately.

    Imac Pro, 64Gb with CC 2019.

    Help would be greatly appreciated.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 15, 2018
    Hi Adam,

    Update done.

    From system info:

    Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64

    After the update, Photoshop started flawless and light and my first impression was good and the problems seemed to have been fixed. All of them, except the shortcuts which seems to be a permanent problem and possibly has some relationship with wacom driver conflict or something like this. I mean permanent because I've seen this problem since I started using Wacom for at least 10 years.

    But with the usage I've realized that all the problems are happening again and now my Photoshop is bugged like before.

    The only exception is the polygonal lasso tool, which I have had no issue yet.

    Thanks for your help. I really appreciate.
    Adam Jerugim
    Adam Jerugim
    Inspiring
    November 14, 2018
    Hi Daniel,

    Please update to the new update released last night, 20.0.1 and let me know if you're still seeing performance issues. If so, I have a few things I'd like you to try to see if we can mitigate what you're seeing.

    Thanks,
    Adam
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