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Known Participant
January 28, 2018

P: Print dialog box always opens at top left corner of screen

  • January 28, 2018
  • 81 replies
  • 2563 views

Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use. The print preview is also low res and pixelated.

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81 replies

punklydunkly
Participating Frequently
March 31, 2018
I am having the same issue of degraded preview !! I have complete updates in PhotoshopCC I am on a Mac
Inspiring
March 17, 2018
Hello.
Very strange behavior of print dialog.
I print on many Epson large format printers.
From PS19.1 I see a problem with print dialog.
Now I install PS19.1.2 & what I see:
As example I try to print a picture 1x1 metre.
If I try to print to Epson from computer directly to printer, I see only one problem: Low resolution preview.
But, if I try to print to same printer & use printserver the neighboring computer I see very strange situation.
I make all print setup such as format(dimensions) and others. I see print preview with low resolution. After that I press "Done" button. After that I press Ctrl+P. And now I see that format change to A4(default) but print preview is high resolution. I see only a central  part of my picture to A4. I see "position" in "Photoshop Print Settings" dialog. "Left" & "Top" have big minus. I see only small central part of my picture.
After that I press button "Print Settings..." in "Photoshop Print Settings" dialog. I see Epson printer properties. I do nothing & press "OK" button. At this moment print preview changing from A4 to correct format. "Position" changing to correct numbers.
I see high resolution print preview!!!
I press "Done" or "Print", after that I press Ctrl+P & I see A4 with crop of my picture in high res again...
Legend
March 14, 2018
Inspiring
March 14, 2018
This issue with the borders has been a problem for me . Discussion in the forum under the heading ‘Black Borders’ refers.
I am also finding that the orientation when trying to print is regularly jumping to ‘portrait’ when ‘landscape’ has quite clearly been set.
Bikie John
Known Participant
March 14, 2018
There is a related problem - when using the print dialogue to specify a border for the print, the border disappeared. I think this was with update to 19.1.1. I have now updated to 19.1.2 and there is still no border on the print.

Does this fit under this thread, because it is all part of the print dialogue, or should I open a new one specially for it?

JP
Wanderer3Author
Known Participant
March 13, 2018
Hannah, thanks for your clarification.

Regards

Alf
Hannah Nicollet
Community Manager
Community Manager
March 13, 2018
Yes that's correct, Alf. The pixelation issue was more complicated and will be addressed in a later release.

Thanks,
Hannah
Wanderer3Author
Known Participant
March 13, 2018
Hi Pete,

looks like one issue has been fixed, the retention of settings in the print dialog, but the low resolution image in the print preview window not fixed.

Regards

Alf
Pete.Green
Adobe Employee
March 13, 2018
This issue of print settings not being retained/remembered should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete
Inspiring
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