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Known Participant
January 28, 2018

P: Print dialog box always opens at top left corner of screen

  • January 28, 2018
  • 81 replies
  • 2563 views

Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use. The print preview is also low res and pixelated.

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81 replies

Participant
February 9, 2018
Having same problem on windows 7
Hannah Nicollet
Community Manager
Community Manager
February 5, 2018
Hi Everyone,

Can I ask that everyone who is seeing this issue to please check Me Too to this thread?

Thanks,
Hannah
Participating Frequently
February 3, 2018
I'm having the same problem with lo-res, pixellated print preview on Photoshop CC 19.1.0 on Windows 10. I have tried disabling graphics processor usage but no change. Lightroom appears unaffected. Printer driver dialog box is not retaining some settings in 'Favorites'
Cheers
Steve
Participating Frequently
February 2, 2018
Here is a screenshot of the Print dialogue showing the degraded image.  You will note that although the image in the background shows an oversized (A3) paper background the driver has defaulted to A4.  With PS CC 2018 19.1 it always does this and will not retain the paper settings assigned.  Other settings are similarly not retained.  With PS CC 2017.1.1 this does not happen.  Clearly there is something seriously amiss here.

Hannah Nicollet
Community Manager
Community Manager
February 2, 2018
Also what changes are you making to the dialog that keep reverting to default?
Hannah Nicollet
Community Manager
Community Manager
February 2, 2018
Hi Everyone,

To any of you seeing this, would you mind sharing a screenshot of what the dialog looks like on your end?

Thanks,
Hannah
Wanderer3Author
Known Participant
February 2, 2018
I concur Douglas,
I have tried PS 2018 version 19.1 on an old installation of Windows 7 and it exhibits the same problems.
I am also currently running 2017 as the most recent stable version.
At next survey I shall be indicating that I would definitely NOT recommend PS CC to anyone else. Not until Adobe begin addressing the obvious problems revealed in this forum.
Inspiring
February 1, 2018
I can confirm these issues as well on Windows 10. There is also a lot  of strangeness if you have any adjustment layers in the file you want to print.

 It seams with every new update or bug fix one problem is resolved and more pop up that are so unrelated to the added features and other bug fixes it's been very frustrating. We're on the 3rd or 4th update to the current version and I find myself  going back to 2017 because I prefer stability and consistency of operation over the new features.
I really love having Brush smoothing, the new Brush panel organizing, and am looking for some opportunity to use the new AI based Subject Select,

BUT  I cannot emphasize enough to Adobe that Professionals need stable software over new features!
Participating Frequently
January 30, 2018
I have seen the same.  El Capitan with latest updates.  Compared to PS CC 2017 the image is very poor.  When they updated PS what happened here I wonder ?
Wanderer3Author
Known Participant
January 29, 2018
Okay, forgot to say, I am running Mac OS Sierra 10.12.6 on an iMac, and my printer is an Epson SC P600. My friend is also seeing the same problem running Sierra on a MacBook pro with the same printer.