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Carlos_Oliveras
Known Participant
December 4, 2018

P: Problem with File>File Info when trying to scroll through multi-line fields

  • December 4, 2018
  • 18 replies
  • 410 views

It seems that, with PS CC 2019, some problems were introduced in the File Info dialog box (at least on Windows systems).

The main problem is that the up/down cursor keys don't seem to work anymore in text fields in File Info. For instance, in the Keywords section of the Basic tab of File Info, if you have many keywords (enough of them so that they span more lines than the field will fit by default), you can scroll up and down through them using the GUI's clickable arrows, but pressing the up/down cursor keys (in the physical keyboard) to move through the lines won't do anything.

The same applies to other multi-line fields in File info when using PS CC 2019.

On top of that, there is at least another problem that could be related - in the Photoshop tab (File Info>Photoshop), the history log for the file is shown (provided it was activated in the preferences). In this case, if the list is long, the clickable arrows don't seem to work at all. This problem is already reported in a separate thread, but I think the explanation was not very clear.

I don't use File Info so it's not really a problem for me, but some people brought this to my attention and after checking File Info both in CC 2018, and then in 2019, I was able to reproduce what I was told (and also, that it used to work ok with the previous version).

I am using Windows 10 and the latest PS CC 2019 update at this moment, 20.0.1.

This topic has been closed for replies.

18 replies

Participant
January 3, 2019
Having the same issue with Photoshop CC 2019 on Windows 10. It's a critical issue for our staff that relies on the history metadata to document enhancements.
Per Berntsen
Community Expert
Community Expert
January 2, 2019
Same problem here on Windows 7.
Would be nice if the content/text field for the Photoshop tab could be made larger, like in the Raw data tab. It is now a fixed size, and doesn't enlarge when you increase the height of the dialog. I believe it did behave like that some versions back.

Inspiring
December 19, 2018
Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019). On the same system Photoshop CC 2018 was working fine.
Inspiring
December 19, 2018
Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019). On the same system Photoshop CC 2018 was working fine.
Inspiring
December 19, 2018
Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019 20.0.1). On the same system Photoshop CC 2018 was working fine.
Inspiring
December 17, 2018
I'm having the same problem using Windows 10 Pro. The History Log can't be scrolled down from top to bottom. I reset Photoshop's Preferences, but scrolling didn't work because the scroll bar's still frozen.I still have Photoshop CS6  (32-bit & 64-bit) installed on my PC, and File>File Info>History Tab and scrolling with the scroll bar works. In CS6, one can also click on the History Log itself, and scroll down. 

Until Adobe fixes the bug in Photoshop CC 2019, one can look at the File History in Adobe Bridge, which permits scrolling.


Inspiring
December 15, 2018
Thanks for the point. I'm using Windows 10, april's update, with Photoshop 20.0.1 and I've got the same problem. And yes, I'm using this feature every day. Thanks.
Legend
December 6, 2018
Good catch. I'm seeing the same issue on macOS and Windows.