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Participant
September 14, 2020

P: Program Error saving photoshop files to Google drive

  • September 14, 2020
  • 43 replies
  • 14556 views

Recently, whenever I make a change to a Photoshop file that is saved on Google Drive and then try to save those changes, I keep getting this error:

Could not save “(filename)” because of a program error.

 

We use Google Drive at my job to save and share files between coworkers and computers. It has never been an issue until now.

 

I either have to delete the original file and save again or save as something else which is annoying and when you're trying to save your work as you go. I don't have any problems saving over a file that is on my hard drive. It's only when saving over a file in Google Drive.

 

I'm using macOS Catalina (version 10.15.16) and the most current version of Photoshop CC. 

 

There has to be some way to fix this. Help please!

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43 replies

Known Participant
April 23, 2022

This now appears to be fixed (or, it works for me at least!) on MacOS 10.15.7 / Photoshop 23.3.1. For people saying "just don't save to google drive ever", my team have all been working remotely because, you know, pandemic, and google drive works absolutely fine with all of our other tools - including other adobe products! Works fine with premiere, aftereffects, illustrator, and older versions of photoshop - so acting like we shouldn't even expect photoshop to be able to resave a file to google drive comes across as a little patronising or condescending. It's not like we're going to use Adobe Creative Cloud instead 😛

Anyway, seems to work now, so, I guess that's some progress - although would be great if there was a little more transparency when it comes to bug reporting/feature requesting, I suppose we'll never know what caused this, what this was, or what fixed it 🙂

Legend
April 8, 2022

This was never officially supported. Just because it works, sometimes, in some configurations, doesn't mean Google, Adobe, Apple, or Microsoft supported that usage.

Participating Frequently
April 8, 2022

For Mac OS 11.5.2, the solution is to install the oldest available version of Photoshop from the Adobe Creative Cloud Photoshop options. You don't even have to uninstall the new version. Google Drive Saving functions perfectly now with Photoshop 22.0.0 (2021). 

thetracej
Participant
April 8, 2022

It's a bit of both. With the advent of creative cloud storage, adobe doesnt seem to actively support saving direct to outside services, but that doesnt mean they arent compadible. They just fall out of sync sometimes. See earlier posts for solutions. Quitting drive and re-launching semed to fix temporarily, at least with previous versions of the software. Most up to date MacOS, CC, and Google Workspace altogether seem to not present the issue.

Participating Frequently
April 8, 2022

Not true, it is a bug. It was supported for the last unknown number of years, I've used Photoshop since the early 2000's and moved my files to local Google Drive as soon as that was a thing. It's only been the last few months that I can't re-save. Either a bug or a REMOVED feature to push the mediocre Adobe Cloud.

Legend
April 8, 2022

Its NOT a bug. Its a missing feature. Photoshop does not support remote volumes like Google Drive. Save locally and then copy/sync.

Participating Frequently
April 8, 2022

Also on Mac OS 11.5.2 if that matteries, wondering if its a combination of OS X 11.5.2 and the recent Photoshop update (been frustratingly dealing with this for a few months).

Participating Frequently
April 8, 2022

When saving elsewhere, i.e. desktop, the file can re-save just fine. It's only Google Drive files. Google Drive is up to Date (56.0.9.0).

Participating Frequently
April 7, 2022

When attempting to re-save a freshly created PSD, our file errors with 'Could not save 'Filename' because of a program error'. 

 

OK / Learn to Fix.

 

We've tried to solution steps except to roll back (update, hide all layers). Is this a known bug, or does anyone know a solution? We have to make a new file each time.

TheDigitalDog
Inspiring
April 7, 2022

Can you save to your local drive/desktop?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Inspiring
December 14, 2021

I (and, looking at support community, many other users) are experiencing a SERIOUS issue on Photoshop - when editing a file saved on a desktop mounted google drive (even with "make available offline" turned on) photoshop refuses to save the file, simply giving a program error (non-specific)

 

As so many people use google drive for everyday work (including the ability to share work with others remotely in their team) this is a complete program breaker for me, and many other users, as it takes away the most core of core functions (being able to open a file, edit it, save it, and close it)

 

Any of the suggestions and fixes in support communities are NOT solutions in any way - eg, it's good practice to hit "save" intermittently to not lose work - I can't save each time with a new filename (as had been suggested), nor can I quit and restart google drive every time I want to save a file.

 

I am on the latest Mac OS 11.5.2, the latest photoshop 23.0.2 and have updated my google drive.

 

THIS MAJOR BUG NEEDS FIXED IMMEDIATELY

PECourtejoie
Community Expert
Community Expert
December 14, 2021

Merging with existing thread on the topic