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Participant
Mar 18, 2023 9:09 PM UTC
Released

P: Program error with actions that have save command in 24.3

After updating photoshop to 24.3.0 it throws a save error if I have a save in action.

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237 replies

Known Participant
Apr 8, 2023 11:34 PM UTC

> Hey everyone, wanted to pass on that the team has a fix for this issue and it should be in an upcoming rollout/update.

 

"Should be", or IS? Because until you fix this - and this post was made over 10 days ago now - I don't HAVE a functioning photo editor from you, I have an expensive, pay by the month, slow to start disk hog with a patheticly antiquated scripting "language" which hasn't been updated for 30 years. Do you EVER test your new releases before you put them out there? Because this is at least the THIRD time I can remember my actions (which work poorly and inflexibly enough as it is) being broken by one of your alleged "updates".

 

What particularly infuriates me is that I didn't even WANT this update. Since I have little faith in you not to screw it up, I was perfectly happy (aside from being infuriated by your lack of effort to improve Actions, but that's a chronic thing) puttering along on the earlier release. However last night I tried to do a photo merge out of Bridge. (Which, incidentally, you screwed up in the last release and whose joke of a "Collections" system finally persuaded me to buy ACDSee as my primary DRM. I only use Bridge these days for a limited number of things, like that, now.) I've done this before with that version of PS. It worked. But THIS time I got an inexcusable error message telling me that to proceed I would HAVE to upgrade to the latest version of PS. Not "recommend", no, "HAVE to". So I did. After all, what could POSSIBLY go wrong?

 

Oh, right, because you never bothered to test the update properly, you could bork all of my actions and cripple my workflow, rendering PS effectively unusable for me (again), THAT'S what could go wrong.

 

If you've got a fix for the sloppy coding of 24.3, don't tell us about it, GIVE it to us.

 

> We appreciate your patience.

 

Mine ran out years ago.

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anthem | TXCO
Participant
Apr 7, 2023 5:39 PM UTC

I am running an action that I have had for ages and never had an issue.

Now running it, and the part of the action is simply saving changes to a smart object, it gives up the error

 

"Could not complete the command because of a program error"

 

I can manually save, then go to the next step (close the smart object) in the action and all goes fine.

This only seems to happen with version 24.3

It does not happen in version 24.2.1 and if I try the beta version 24.4, they both work fine.

It's not a complicated step, it's simply saving the .psb

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Participant
Apr 7, 2023 3:24 AM UTC

Any update on when the fix will be available?

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Known Participant
Apr 6, 2023 7:05 PM UTC
good advice. i will take heed.

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bellevue scott
Inspiring
Apr 6, 2023 6:42 PM UTC

I just want to add that this is exactly why I have at least one prior version of PS installed at all times. I never delete the older version. Since Adobe went to a subscription model in the cloud, I've experienced numerous work stoppage bugs, on such a regular basis that I always have a prior version installed so that nasty bugs like this don't keep me from working. 

 

Never let the Adobe installers delete your previous version of PS. Having two versions installed is essential to a smooth workflow. 

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Jqqerry
Inspiring
Apr 6, 2023 12:39 AM UTC

@lesleydownie  No i mean, This is a big bug that happens in the last save phase even if Photoshop is used properly, so I expected it to be fixed quickly with a hotfix. (Last year, due to an image-destroying bug, the Hotfix version was released much faster than the usual Adobe release schedule.)

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Participant
Apr 5, 2023 9:14 PM UTC
Thierry,

You say the Adobe people have fixed the issue. Has a new Photoshop Update already been released? The problem still exists for me.
Lesley
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Participant
Apr 5, 2023 5:09 PM UTC

@Bojan Živković11378569  thanks for your reply. Here are screenshots.

 

When I simply have "save" as a step in the action, I get the error.

 

If I close then save, it works:

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Jqqerry
Inspiring
Apr 5, 2023 1:38 PM UTC

Hmm.. Like this is the broken version in Photoshop 2022 (the version that was completely excluded from the official release), I expected the hotfix to come out in 1-2 weeks, but it seems to be getting slower than I thought.

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Known Participant
Apr 5, 2023 12:56 PM UTC

still no update?

Shame Adobe. It's a basic feature . I just want to save my work using a action .

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