Participating Frequently

P: PS 26.0 Expand your toolkit with Creative Cloud All Apps pop-up at launch (Nov)

Forum|Forum|2 years ago
July 27, 2023
31 replies
3923 views

It doesnt matter what I select, this menu keeps popping up. How do I get Adobe to quit spamming me with this?

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nelsonhd

Known Participant

Everytime I open Photoshop I get an annoying pop-up " expand your tookit with creative cloud ALL apps"

I've checked the box to not show for thirty days and I close the app and it pops up! I've uninstalled all of my apps. But Creative Cloud app is not listed in the apps section of my MacM2 running 18.2

Chat support suggested unchecking all boxes under preferences/notifications under my CC account. This did nothing. Yet a day later I get the "your case has been closed" and asked for a survey. How about a followup email asking if the issue has been resolved? So before I waste my time again w/ tech support I'm hoping another user has experienced the same issuse. Any help would be greatly appreciated.

And seriously.... I can't even post this question w/o Adobe forcing me to pick a topic and the topics listed have nothing to do with my issue.... from bad to worse this day is

kglad

Community Expert

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then make sure your notification preferences are what you want and tick that non-notification for 30 days box, if it reappears.

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nelsonhd

Known Participant

Well darn that didn't work.

Sameer K

Community Manager

This experience is now corrected, and it should not appear if you've selected 'Do not show again'.

Thanks!

Sameer K

MassC

Legend

Thanks to everyone who has reported this bug. Please follow this post for updates.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

richardr5091678Author

Participating Frequently

Thats from opening PS directly.

kglad

Community Expert

if that's the cc desktop app, use the preferences.

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Grand Poombah

Participant

Same here - really annoying!!!!

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gpvandyke

Participant

SAME HERE. What is wrong with this company?

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mspiraino

Known Participant

I have started getting a persistent popup on starting Photoshop 26. It's an ad to "Expand your toolkit," and I click the "do not show again" box, but it still comes back. Solutions?

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EdisonW_1979

Participant

I know Adobe is famous for robbing creatives blind and demanding every last cent out of us every chance they get, but this is getting out hand...

Ever since installing Photoshop 25.4, EVERY TIME I run it now, it shows a nearly full-screen message IMPLORING me to upgrade to a full Creative Cloud plan for almost $79 CAD/month!

Adobe, let me be CRYSTAL clear here... I am subscribed to EXACTLY the plan I want and am willing to pay for, the Photography (20GB) plan, AND DO NOT WANT OR NEED THE OTHER PLANS!!!

You include a check box that states "Don't show again", well guess what? I CAN'T MAKE IT STOP!!!

FIX THIS!!!!!!

KostFan2

Known Participant

You can call Adobe support at (800) 833-6687. They will have you do the following:

Uninstall and reinstall Photoshop: using Creative C Lud Application.

If that does not work they will have you

Reset Preferences:
This is a drastic step because you need to make copies of:
1. All your custom settings under Edit/Preferences
2. Your Actions
3. Your Presets
4. Some other things as well

Be careful if they have you do step #2 to make sure they are thorough and that they are able to restore the program to operate the way it was before your call: except for the add!

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George1206

Participant

As of today, this notification started appearing every time Photoshop is launched. I have a licensed program, paid for a year in advance. How can I get rid of this window? Checking the "Don't show again" box doesn't help.

Kevin Stohlmeyer

Community Expert

@George1206 similar issues have been noted in the past and it came down to user profile names having special (non western) characters in the ID.

If this isn't the case let us know.

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babinotm23032761

Participating Frequently

Bonjour,

Sur la nouvelle version de photoshop au démarrage de celui ci un gros message nous incitant a changer d'abonnement s'ouvre. Je clique bien sur Don't show again mais ça change rien, le message s'affiche toujours à l'ouverture du logiciel, et c'est plutôt pénible de devoir fermer une fenêtre qui ne m'intéresse pas à chaque foi que je dois le démarrer pour travailler.

Je ne sais pas si c'est un bug ou si il y a une autre option que je n'ai pas trouver pour le désactiver.

Merci d'avance

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