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CraigWhiteLA
Known Participant
October 24, 2019
Released

P: Refine edge crashes constantly

This has been happening more and more lately with the recent updates. Refine edge tool in the mask filter crashes PS. Full stop, full crash... beach ball of death. Is anyone else having this problem? Is Adobe aware?

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12 replies

deb.c
Known Participant
July 17, 2023

yes same here Mac ventura 13.4 phoshop 24.6 release

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Legend
December 24, 2020

This issue should be fixed in 22.x or later. 

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Hannah Nicollet
Community Manager
Community Manager
July 21, 2020
Thanks Viteh I'll dig up your crash logs to investigate this! 

Isabella, you can report problems with tools here on this forum. It's monitored by Adobe reps.

Cordially,
Hannah
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Inspiring
July 20, 2020
Ok, thank you, and how can I do a crash report if the program does not crash but just some tool does't work?

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Inspiring
July 18, 2020
I submited at least 8 reports with my email vbsa12@gmail.com directly from the Photoshop crash report window
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Legend
July 17, 2020
If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html I'm not seeing any crash reports from folks on this thread. We're not able to reproduce, so a crash log is our next best hope.
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Earth Oliver
Legend
July 9, 2020
Hi all, i've created an official bug report and linked to this thread... hopefully they can figure out what's causing the crash. I use the Refine Brush all the time and have never experienced a crash, so i'm not able to test this.
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Inspiring
July 9, 2020
I have the same problem...my God, I don’t believe it... but they don't test the program before releasing a new version?!
I have mac Mojave 10.14 and I had to downgrade Photoshop from 21.2 to version 21.1. In this way the selection and mask tool (including refine edge) does not work anyway but at least the program does not crash.


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Inspiring
July 8, 2020
This is happening with me too.

When I use the refine edge tool my Ps Crashes and close.

Are you serious? 8 months since this bug report and nothing was did by adobe?!
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Earth Oliver
Legend
October 25, 2019
are you by chance running Lightroom Classic at the same time? Lr has a VRAM leak that can cause stability issues with Ps. 
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