Skip to main content
Inspiring
May 27, 2020

P: Restarts when trying to use Object Selection Tool with hyper threading enabled

  • May 27, 2020
  • 36 replies
  • 2117 views

PC restarts 100% of the time when using the Object Selection Tool.
I9 9900K
32Gb RAM

Adobe seems to be ignoring the users that have this problem so the only solution might be to spam them until they fix it.

This topic has been closed for replies.

36 replies

davidl53656761
Participant
April 19, 2021

Has there been any update about this issue?   Problem is still present with latest Photoshop,  Win10 20h2,  i9-7940x w/latest microcode.   Nothing makes a difference except disabling hyperthreading.

Legend
June 9, 2020
Hi Razvan, I sent you a direct email. Let me know if you got it.
Inspiring
June 5, 2020
Already tried all the perfomance modes. Instant restart 100% of the time.
Inspiring
June 5, 2020

Thanks a lot Cody. Can you also try disabling the the GPU by doing the following:
Edit->Preferences->Performance, un-check use Graphics Processor and try again and report if you can still reproduce? Thanks.

Inspiring
June 5, 2020
Razvan Matei: Can you also try disabling the the GPU by doing the following:
Edit->Preferences->Performance, uncheck use Graphics Processor and try again and report if you can still reproduce? Thanks.
Inspiring
June 3, 2020
BiosCharacteristics={7,11,12,15,16,17,19,23,24,25,26,28,29,32,33,40,42,43}
BIOSVersion={"ALASKA - 1072009","BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C"}
BuildNumber=
Caption=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
CodeSet=
CurrentLanguage=en|US|iso8859-1
Description=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
EmbeddedControllerMajorVersion=255
EmbeddedControllerMinorVersion=255
IdentificationCode=
InstallableLanguages=15
InstallDate=
LanguageEdition=
ListOfLanguages={"en|US|iso8859-1","ru|RU|iso8859-5","de|DE|iso8859-1","ja|JP|unicode","ko|KR|unicode","es|ES|iso8859-1","fr|FR|iso8859-1","it|IT|iso8859-1","pt|PT|iso8859-1","vi|VI|iso8859-1","id|ID|iso8859-1","tr|TR|iso8859-1","pl|PL|iso8859-1","",""}
Manufacturer=American Megatrends Inc.
Name=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
OtherTargetOS=
PrimaryBIOS=TRUE
ReleaseDate=20180918000000.000000+000
SerialNumber=Default string
SMBIOSBIOSVersion=F10
SMBIOSMajorVersion=2
SMBIOSMinorVersion=8
SMBIOSPresent=TRUE
SoftwareElementID=BIOS Date: 09/18/18 20:35:32 Ver: 05.0000C
SoftwareElementState=3
Status=OK
SystemBiosMajorVersion=5
SystemBiosMinorVersion=12
TargetOperatingSystem=0
Version=ALASKA - 1072009
Inspiring
June 2, 2020

The results from my computer:
C:\Windows\system32>wmic bios get smbiosbiosversion
SMBIOSBIOSVersion
F6

Inspiring
June 2, 2020
can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion. 
Inspiring
June 2, 2020

can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion. 

Inspiring
June 1, 2020
Hi, all those who are facing this problem, can we please get more information about the bios? You can get this information by running the following command in command prompt: wmic bios get smbiosbiosversion.