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Known Participant
October 25, 2021

P: "Save As" no longer appear with second monitors or Sidecar running after update to macOS Monterey

  • October 25, 2021
  • 114 replies
  • 21124 views

"Save As" no longer works after update to Mac Monterey OS

 

When I try to "Save As" I get no result. Normally a dialog box will pop up with format / file location options but it's no longer happening. I am trying to save a .psd file as a .psd file. 

 

I have tried going to File / Save As and also the cmd/shift/S keyboard shortcut

I am also seeing this behavior in InDesign, but the Save As command works in Illustrator.

 

Mac OS Monterey 12.0.1

Mac Mini 2018

 

Thanks!

 

 

This topic has been closed for replies.

114 replies

Participant
November 10, 2022

When I try to click on a tab to close it, a save as dialog box pops into existence, but is invisible. If I hit <RETURN>, the box sppears, so I have to save, then delete. Why can't I just close a tab I don't need but don't want to save? OS 12.6, PS 24.0.0

dwspiv
Known Participant
November 6, 2022

After opening and closing several files, the save dialog goes behind the active screen and can no longer be seen or accessed other than through the return key to make the default selection. Depending on the scenario, I may be able to save the work, then quit and restart Photoshop. But sometimes, because I cannot see the dialog, I am forced to force quit Photoshop and lose my changes.  I am using Photoshop 24.0.0, but this was also happening with the most recent 23.X. I am on MBPro ProMax M1 chip,  64GB Ram, Mac OS Monterey 12.5.1.

Ranjisha Sengupta
Legend
October 21, 2022

Hi @jamesr78070053 

 

Thanks for reaching out. 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences.

Please back up your settings prior to resetting the preferences.

You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences.

 

If the issue persists, try rolling back to the previous version and check.

 

Let us know how it goes.

 

Thanks! 

Ranjisha

 

Participating Frequently
October 21, 2022

This issue with the dialog boxes not appearing was suppoesdly solved but is back with v24.  For me, the Save As dialog works, but if I try to close a modified document then the alert box which asks if I really want to close it or not is not visible (until I hit Escape, at which point it blinks in and out of existance).  I'm on Monterey 12.6 on a Mac Studio.

It really makes me think poorly of Adobe that you can make all kinds of AI-powered features but you can't get a simple alert box to work.  Instead of breaking up social media companies, I wish the government would look into Adobe.

Participant
April 27, 2022

Hey there, I've been having this issue for 6 months now. It seems that whenever my second monitor is plugged in, I am unable to Save my current open files. This happens with all adobe apps, especiall yphotoshop, illustrator and indesign. 

The save as promt simply does not show up, if I unplug the screen it will show up but the winow will be blank and i can't choose my save location or rename the file or change the file type.  I can save it to the cloud but not on my mac. The only way to resolve this issue is to unplug the screen and restart my macbook, which is the biggest productive killer. 

 

Is there any other way to fix this? 

PECourtejoie
Community Expert
Community Expert
April 27, 2022

Hello, it is a known issue: https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-monterey.html indeed, the workaround is to disable the second screen temporarily.

Participating Frequently
April 25, 2022

No... can't see the box on any of my screens. I can try typiing and I just get a SOUND of typing that is not working (sort of like a POP sound effect) and I have to hit ESC to go back to the main save for web dialogue box (nothing gets saved).

 

Legend
April 25, 2022

Just wondering, if you press Ctrl-down arrow to show all application windows, does the Save dialog appear?

Participating Frequently
April 25, 2022

I am having the exact same problem as user: defaultaf1nqgw76r9g. I am on a m1 macbook pro with latest system software and Photoshop 23.3.1... I was REALLY hoping this latest update would fix things but it does not. I have 2 external monitors plugged in and the save as dialogue boxes are off screen and I have to choose the macbook as the main monitor to even work in this app any more. This is NOT convenient at all. PLEASE FIX!

Participant
April 22, 2022

Is anyone else noticing this issue? When I have my laptop closed and only working on my external monitor, I get the normal Save As window that pops up when I go to save a new document or hit Cmd+Shift_S."

 

Now I'll close this Save As window and open my laptop to have two screens because this is how I prefer to work. When I hit "Cmd+Shift+S" now the Save As window doesn't appear.

If I close my laptop and try to save again, I can get the Save As window again, but now it appears blank.

 

Sometimes I get this same blank window when I am working with both screens. It's random. Sometimes it works, doesn't show, or appears blank. It's super inconsistent and it didn't start happening until the last two or three updates.

Can someone please help with this?

MacBook Pro (13-inch, M1, 2020) macOS Monterey 12.0.1 
BenQ PD2705Q Display

Participant
February 21, 2022

in the upper right corner