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David Badke
David Badke
Known Participant
December 2, 2019

P: Save As PNG format deletes all metadata

  • December 2, 2019
  • 18 replies
  • 2137 views

Photoshop 2020 (21.0.1) I posted this problem on the Adobe Support Community forum on Nov 8, with no resolution (original post). I also emailed Adobe Care but after one irrelevant response they are ignoring me. So I am trying the same post here.

Original post:


My Photoshop workflow is: Add metadata as a sidecar file to the NEF raw file (using ACDSee); open NEF file in Photoshop camera raw; do some edits; open image; save as PSD; do whatever to the image in Photoshop; Save As .png format for Web use. In Photoshop 2019 this retained all metadata and saved it in the .png file. In Photoshop 2020 this deletes all metadata - EXIF, IPTC, GPS data, camera data, everything except the Photoshop-specific tags. Doing the same but saving as JPEG retains all of the the metadata.

When I installed the 2020 update I retained the Photoshop preferences, but removed the 2019 version.

In Photoshop 2020 all of the metadata is visible in File -> File Info, and is saved in the .psd files (i.e. visible to external programs like ACDSee). I can also export the XMP file from File Info and all the data is there. It's just saving as .png that loses the metadata. Export (both Quick Export and Export As) as .png also loses the data.

This makes Photoshop 2020 useless for me, since I don't want to save as JPEG. I have re-installed Photoshop 2019, and it works as it should.

What is going on here??? Is there some setting I need to change in Photoshop 2020 to get it to save metadata in .png files? Or is this another bug?

Note: Windows 10 (latest), Photoshop 21.0.1 update.

David




    This topic has been closed for replies.

    18 replies

    Show previous replies
    David Badke
    David BadkeAuthor
    Known Participant
    January 15, 2020
    I see Adobe Customer "Care" is still ignoring me... And I still can't use Photoshop 2020, for which I am paying a monthly fee. It can't be that hard to fix this - some programmer made a minor error somewhere in the PNG save code. The Photoshop 2019 code worked just fine, so a simple comparison of the two sets of code should show some obvious difference.

    I have been waiting a month for this. How much longer will I need to wait?
      David Badke
      David BadkeAuthor
      Known Participant
      December 29, 2019
      Can I get a progress report on this, please? Is it being worked on? Any estimate on when it will be fixed?
        David Badke
        David BadkeAuthor
        Known Participant
        December 10, 2019
        Latest Photoshop update (21.0.2) still has the problem.
          David Badke
          David BadkeAuthor
          Known Participant
          December 3, 2019
          Just in case, here are four files:

          http://badke.ca/temp/DBadke-PNG-Problem.zip
          • DBadke-PSD-2019.psd - Saved in PS 2019 as PSD, EXIF OK
          • DBadke-PNG-2019.png - Saved in PS 2019 as PNG, EXIF OK
          • DBadke-PSD-2020.psd - Saved in PS 2020 as PSD, EXIF OK
          • DBadke-PNG-2020.png - Saved in PS 2020 as PNG, EXIF is mostly gone
          I notice in the DBadke-PNG-2020.png file, the EXIF software tag says "Adobe Photoshop CC 2019 (Windows)", even though the PSD it came from (DBadke-PSD-2020.psd) says "Adobe Photoshop 21.0 (Windows)".

          J
          J453
          Legend
          December 3, 2019
          Nevermind. I think I have enough to go on.
          J
          J453
          Legend
          December 3, 2019
          I haven't been able to reproduce this. I don't have ACDSee but opening a file with metadata, File > Save As... PNG retains the metadata. Can you send me a file with metadata from ACDSee?
          David Badke
          David BadkeAuthor
          Known Participant
          December 3, 2019
          I am using File > Save As > PNG, though Export As and Quick Export do the same thing (as noted above). I never use Save for Web, and don't want to. Save as PNG kept the metadata in Photoshop 2019, so something is broken in 2020 (release 21.0.1, anyway).
          J
          J453
          Legend
          December 3, 2019
          Are you saving the PNG by selecting File > Export > Save for Web? File > Export > Export As...? or File > Save As > PNG?
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