Skip to main content
Inspiring
October 23, 2019

P: Saving copy not saving over jpg file

  • October 23, 2019
  • 834 replies
  • 29435 views

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

834 replies

Known Participant
February 20, 2020
This didn't work for me either. 
Known Participant
February 20, 2020
Le sigh.
Participating Frequently
February 20, 2020
My adobe apps already had checkmarks in the Full Disk Access section when I went to try your suggestion, so this is not an answer either.
Participant
February 20, 2020
Unfortunately I've followed all of your steps and this does not work for me. Still getting the ridiculous dialogue and then it goes on to ask me if I want to replace the file yet it still makes a copy of the file. Funny thing is it's more than willing to overwrite the copy of the file it previously made but not the original PNG I want to overwrite. Same behavior with JPG. So stupid.
Participant
February 20, 2020
It's an Adobe Photoshop for Mac issue but definitely not a Mac issue as they would like you to believe. I don't have this issue with any other program.
Known Participant
February 20, 2020
Howdy folks!

I believe I have - THE ANSWER!

Well, I truly hope I have THE ANSWER!

Appears that with Catalina came a new Permissions Control that is accessible via the System Preferences - this is all on Apple's side.

I went into a chat with an Adobe tech - and they wanted to share my screen. I wasn't interested in doing is that way - I stated I wanted directions on how to do this. Oddly enough, they complied. I wanted the directions because I wanted to share this with as many people as possible. All of you who flood my inbox with these messages! 😉

Here is what I suggest:

- shut down all Adobe apps, in fact, a complete shut down of all apps wouldn't hurt, so close off everything and restart

- System Preferences - Security and Privacy - scroll down on left column to "Full Disk Access"

- Scroll down on right side to all Adobe apps listed, and check them ON

- if ANY other app is having the same issue, like greyed out folders [a related problem] - simply check them ON or click the "+" sign if they are not listed

- also suggest a restart at this stage - I noticed when testing PhotoShop to access folders they first show as grey then switch to solid, so a restart may clear this completely

* * * *

Now, I also tested with the PhotoShop saving over JPGs... I believe this issue ONLY exists for folders created since a Catalina install... which is why it isn't always system-wide - it may not occur within folders created prior to Catalina. I am not encountering this issue now, but cannot be entirely sure the folders I tested were ever issues previously - do not recall the projects where this was an issue, so many new projects on the go.

* * * *

I really hope this is the answer to all of our ailments... annoying beyond belief, but appears we can be just as angry at Apple for throwing this on our plates, as we can be with Adobe for NOT ANSWERING in this forum, and many other forums. Why the heck bother hosting these forums then?

So, Adobe still has a lot of work to do in servicing subscription-based clients and keeping us happy.

Have a great day!

Thanks.
Known Participant
February 19, 2020
I just got a response from Adobe after I posted the jpg saving issue on their forum:

“hi,

This works just fine for me. If I open up a JPEG and then write on it and press Command + S to Save, it saves over my JPEG.

However, if you ADD A NEW LAYER, then it will try to save it as a New Photoshop file because JPEGs dont have layers.

If you do add layers, and you want to save over it, you can flatten the image first by going to Layer> Flatten Image and then press save and it will save over the JPEG.

Hope that helps!

cheers!
mark”

Really helpful. I did respond and not so nicely. Like as IF I wasn't aware of that option.

Participant
February 19, 2020
Just updated to Photoshop 21.1 and it has not fixed this problem but it has now introduced a new one. When I go to crop an image imported from Lightroom it greys out the lower part so it’s not possible to see the whole of the image that is being cropped. Come on Adobe, it’s about time you got your act together!
mattrock1
Participating Frequently
February 19, 2020
Updated to 21.1.1 today, still experiencing the same issue. Frustrating my workflow. 😞
JeffArdoise
Known Participant
February 19, 2020
@404137 all mac running Catalina. It doesn't happen if you run Mojave.