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memLTP
Participant
March 3, 2020

P: Select and Mask Hangs with Wacom zoom

  • March 3, 2020
  • 22 replies
  • 1148 views

I use a Wacom tablet for everything in Photoshop. I constantly use the Select and mask screen to make refinements to selections when cutting products off white backgrounds. The latest update (21.1) crashes consistently when using the brush tool and the zoom is accidentally touched on the pen. I have to force quit Photoshop and restart with all of the selection I was carefully cutting out lost. When I roll back to previous versions the problem is not occurring. I'm on a late 2013 Mac Pro running Mojave 10.14.6. All drivers and operating systems are up to date.  

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    mmalone0
    Participating Frequently
    March 23, 2020
    It's 6.3.38-3 Hope this helps! Let me know if you need anything else. As you may see from this reply, the problem occurs on multiple computers and different Wacom tablets. At work I use the small intuos on my work computer and at home I am on an Intuos Pro M. 
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    March 23, 2020
    Hi Meagan,

    Sorry to hear that you're having trouble. I'm filing a case on this now. You included a lot of helpful information. Would you mind sharing your Wacom driver version?

    Thank you,
    Hannah
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