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Nukefactory
Participating Frequently
December 11, 2018

P: Select and Mask: keyboard shortcuts no longer work (macOS)

  • December 11, 2018
  • 11 replies
  • 618 views

In the 'Select and Mask' workspace in Photoshop CC2019, the keyboard shortcuts for switching tools/adjusting brush size (eg 'z' to switch to zoom tool, '['&']' to adjust brush) appear to no longer work. This is actually quite frustrating, as habitually tapping a key to change a tool does nothing, and the wrong tool then often ends up being applied.

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11 replies

Legend
March 27, 2020
This issue should be addressed by the 21.1.1 update. Let us know if you're still having trouble.
Olaf Giermann
Community Expert
Community Expert
April 16, 2019
Resetting Photoshop and even deleting User > Library > Cashes did not help here.While everything works fine in Photoshop CC 2018 in CC 2019 I have to reselect my already active shortcutset under Edit > Shortcuts. This way, at least the shortcuts in the dreadful Select & Mask work for one Photoshop session.
here is a video showing this: https://www.youtube.com/watch?v=9k0YTXh9Mh8
---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
Inspiring
April 16, 2019
going into library & caches and deleting it solved this problem for me. Seems to be working fine now
Olaf Giermann
Community Expert
Community Expert
December 16, 2018
Not weird, just a major bug. The shortcuts weren't neither displayed nor worked on any PC or Mac I could grab my hands on since the release of CC 2019. macOS High Sierra, Mojave and Windows 10. Bug ID - PS-21243
---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
Joel xo
Inspiring
December 16, 2018
Sometimes they work, sometimes they don't. I'd probably make less mistakes if they never worked, but Photoshop keeps fooling me into trusting it one more time. Very frustrating since Select & Mask can run very slow depending on settings, and having to wait... to find out you've brushed with the wrong tool is no fun.
Nukefactory
Participating Frequently
December 13, 2018
So, I trashed prefs and tested, and it got a little weird: keyboard shortcuts worked. But only once. I was able to hit a key and change tools—once—and then they didn't work again after that.
Inspiring
December 12, 2018
Same problem here on Windows 10.
Legend
December 12, 2018
Very weird. They're working for me on English/macOS 10.4.2. Let me try a few more scenarios.

Have you tried pulling your prefs file out of its current location to restore the prefs?
Olaf Giermann
Community Expert
Community Expert
December 12, 2018
Same here, macOS High Sierra latest on Mac Pro, and Mojave on Macbook Pro. On both default English and German.
---------Adobe Community Expert: "Gewusst wie, spart Energie." 😉
Nukefactory
Participating Frequently
December 12, 2018
Sorry, should've included that: Mac OS 10.13.6; everything in English (although I've just found that my keyboard is set to Australian English, so maybe that's something). I haven't double-checked, but I'm fairly sure I've also had the same issue on a different machine still running 10.12 as well. No keyboard issues in the rest of the program btw, just in the Select and Mask workspace.