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December 9, 2018

P: Shake Reduction crashes

  • December 9, 2018
  • 104 replies
  • 2393 views

I have two 16gb RAM computers, and on each using Photoshop CC 2019 with the .01 update, when using Shake Reduction in Sharpening, it inevitably seizes up then crashes the program. In addition, when I am asked to file a report, my email address is always reported as wrong when it is the same one Adobe uses to reach me.

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    104 replies

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    alanber
    alanber
    Known Participant
    December 11, 2019
    Jeffrey

    What is native operating system gpu acceleration?
    J
    J453
    Legend
    December 3, 2019
    It looks like it's using graphics acceleration for compute, but native operating system GPU acceleration is disabled for some reason. Let me ask around and see what I can find out.
    alanber
    alanber
    Known Participant
    December 3, 2019
    Attached screen shot of preferences performance.
    J
    J453
    Legend
    December 3, 2019
    If you go to Preferences > Performance... what does it show in the main dialog and advanced settings dialog?

    alanber
    alanber
    Known Participant
    December 2, 2019
    It no longer crashes, but is extremely slow and unresponsive on a very fast computer, but on an old slow laptop it works much faster.  I am using a Ryzen 3900X cpu, nvidia 2060 Super GPU with Studio Driver, and 64gb RAM. Remember more than a year back it worked fine.
    D
    Donald Leman
    Participating Frequently
    November 12, 2019
    I’ve not had any crashes lately either. Thank you for fixing this.
    J
    johna34796437
    Known Participant
    November 12, 2019
    Just tried it out and for the first time ever it didn't crash even when I moved the box as it was rendering the preview.
    B
    Adobe Employee
    baer2
    Adobe Employee
    November 12, 2019
    We believe we have fixed the issues causing crashing with Camera Shake Reduction. Is anyone still having issues with crashing?
    D
    Donald Leman
    Participating Frequently
    October 8, 2019
    I received the following tweet yesterday from Joel Baer Photoshop product manager. "Update: we have some bug fixes coming to shake reduction soon- stay tuned!"

    So hopefully we have a solution in store!
    alanber
    alanber
    Known Participant
    October 8, 2019
    I have been unable to use shake reduction for close to one year now.  Submitted many crash reports.  No response, ever.  I downloaded a trial of photoshop elements 2020 and shake reduction does work using the elements 2020 program.  
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