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jeremyc944940
Participating Frequently
October 18, 2017

P: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

  • October 18, 2017
  • 116 replies
  • 3809 views

I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.

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116 replies

Inspiring
November 14, 2017
The latest update that I dl'd today fixes that and other issues, ver 19.0
Known Participant
November 14, 2017
Question!... Besides solving now the shortcut, does exporting a huge 3500x3500 file or below doesn't do the illustrator PNG Export bug?

What i mean is.. Exporting a file in PNG in illustrator 2018 (i repeat, 2018!) with 300ppi, transparency and Art Sampling thingy or whatever, it exported a 72ppi PNG in the  end... Ending up as a pretty WHAT?!d up pic... And making Photoshop look like a..Well, ya know what i mean...

Also, did the same bug got solved for illustrator 2018 too or...?

Sorry for the offtopic, but these are my everyday drawing tools and i must know..Also bug fixes etc...
Participant
November 14, 2017
jjhgjghjgh
Participating Frequently
November 14, 2017
It appears to be working the way it's supposed to once again.  And the leading/line spacing bug seems fixed, too.  

I just wish it hadn't taken 4 weeks for this fix. It took me less than 5 minutes to confirm that these two features worked - including the download and install time.  I hope Adobe will devote at least that amount of time to quality assurance in the future.

Sorry to get in one last jab, but Adobe earned it with this one.  Some people may thank you for this fix, but I can't offer thanks for fixing something that should have never been released in its broken state.  I would have rather Adobe delayed the release by 4 weeks instead of putting paying customers through this.   We pay a premium for a premium product and in return we demand premium performance out of that product.  

Customer Advocates, Official Reps, and Employees in this thread are to be commended for your patience and detail.  I know you're all just cogs in a giant a corporate machine.  The behemoth you work for needs to take a serious look at what's happening with Electronic Arts on Reddit right now, and then take a figurative look in the mirror, and realize that a major software release with bugs like this is only about meeting a deadline, pleasing shareholders, and being able to tout your new bells and whistles on social media in an attempt to attract  new customers.  Whatever it's about, it's not about the users.  

Customers are getting seriously fed up with the microtransaction business model and all the problems it entails.   Call it a subscription, call it software-as-a-service, whatever you want, but it's microtransactions and it's the business model Adobe follows now.   We may not have a choice in how Adobe delivers its product any more, but we always have a choice.  I've made my choice, which is to stick with CS5 and only use CC if my employer is paying the bill.  If you're not careful you may find that one day a majority of your most die-hard users have made their choice as well.
Pete.Green
Community Manager
November 14, 2017
Thanks for the update Gene!
Pete.Green
Community Manager
November 14, 2017
This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know if it's fixed for you!

Regards
Pete
Inspiring
November 14, 2017
19.0.1 has been released. The bug is fixed. Check for updates in the CC Desktop Manager.
Inspiring
November 10, 2017
O' believe me. If I find a bug, I find out everything I can and post it to the techs right way and also tell the person to keep complaining until it's fixed. My one complaint to adobe is to make the option to keep prior versions of PS and LR the default rather than an option. That way users can still accomplish their work while we debug the latest version even though they can reinstall it.
Inspiring
November 10, 2017
John, I appreciate you trying to be helpful by providing workarounds, but trying to pacify people's agitation can be equally as frustrating as the bugs themselves. This is one of many major bugs in the update. If people do not voice their displeasure and continue to do so until the bugs are fixed, it sends out the message that it's ok to release broken software and take as long as they want to correct the issues. This is not a video game, this is a professional tool that many of us rely on to make a living and support our families. The "daunting" task is not being tackled by a single programmer working out of his basement, this is a mega corporation we're talking about that charges (perhaps rightfully so) a premium price to have the best software the industry has to offer. I encourage you and others to not settle for mediocre service or a business model that seems to bypass real world testing of core components in order to push out new (and arguably marginally useful) features.
Participating Frequently
November 9, 2017
Why wait? Call Adobe today and demand money back on your CC subscription. You're paying for broken software. Thats simply not right. I'm calling them today myself.