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jcilley
Participating Frequently
May 20, 2011

P: Single row of pixels are lost on text & Vector Smart Objects in CS5, OSX 10.6.7

  • May 20, 2011
  • 15 replies
  • 637 views

I have attached a close-up image of the problem. As you can see there are a few layers of type, and some graphics behind it. The font I used is very common (Cooper Black) and the blue letter "r" in the middle of the screen is missing a row of pixels. Notice that the "r" behind it is the same font, but perfectly fine.

Obviously type in Photoshop shouldn't be doing this. I have noticed it with a number of fonts in Photoshop, but I've even seen it happen when I place smart objects from Illustrator. If I move the problem layer, sometimes it goes away, but more often it doesn't. Sometimes other portions of the layer will lose a row of pixels instead.

Now this problem may seem minor, since it is only one row pixels, but if you apply a layer style, such as a bevel, it acts as if those pixels are supposed to be that way. Therefore you have a bevel wrapping around that one row of missing pixels.

I have tried creating PDFs out of these files, and the problem still exists after the export. This makes printing a huge pain, because I have to go in with a brush and fix the problem layers before I print. This is something I have never had to do in past versions of Photoshop.


Image is not available

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15 replies

Brett N
Adobe Employee
Adobe Employee
May 26, 2011
I notice from your screen shot that you are currently zoomed in to 400%. Are these same pixels missing when at 100%? If you rasterize the layer or file (by saving as JPEG for example) are the pixels still missing? Are they missing when printing? I'm just wondering if we are dealing with some sort of display corruption or if the pixels are actually being removed for some reason. If Jeff hasn't sent you info for sharing your file with us, I can do so.
jcilley
jcilleyAuthor
Participating Frequently
May 20, 2011
Sounds good to me. Let me know what you need from me.
Legend
May 20, 2011
Jonathan, Thanks. We consider all files shared with us as confidential. We have a customer FTP site/file sharing services we can use. We'll cross that bridge when we come to it.
jcilley
jcilleyAuthor
Participating Frequently
May 20, 2011
Yeah. Some of the files are pretty large though. These are also files I used for my job, so I need your promise that these graphics will not be sold or reproduced. Also, what would you like me to do with the fonts?
Legend
May 20, 2011
Hi Jonathan. Would it be alright if someone contacted you to get copies of the files that exhibit this behavior if we can't reproduce in house?