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Participating Frequently
August 10, 2020

P: Stops detecting graphics processor after image resize

  • August 10, 2020
  • 47 replies
  • 1268 views

Photoshop has no issue detecting my graphics processor on launch and through most prcoesses. However, if I resize a photo or image, there's a brief flash of white and I find that, if I go to Preferences/Performance, the graphics processor is no longer detected. Photoshop runs normally after this - I don't detect any slow-downs, etc. - but this only began happening with the update before last. I've never had this issue before and I've been using the same graphics card for a couple of years now.

Any ideas? My thought is that it's a bug in the latest iterations of the software...

47 replies

Participant
September 12, 2020
This has been happening to me for the past couple of updates at least, seemingly more often now. I'm having to restart Photoshop after every resize now.
Participating Frequently
September 11, 2020
Great, Ciccio! I did this and worked perfect when I changed to Bicubic (smooth gradients)! 
Inspiring
September 11, 2020

I have an Intel I9 9900K processor, but the processor's integrated gpu is disabled by motherboard bios, so the system only uses Nvidia, and the driver are the latest. I noticed other things: the problem occurs if I use resampling in mode: Automatic (Alt + 1); Preserve Details (enlargement) (Alt + 2); Bicubic Smoother (enlargement) (Alt + 4); Bilinear (Alt+8) and the bug is present ... With all the other resampling methods, the bug DOES NOT HAPPEN ... I tried with Bicubic (smooth gradients) and it works perfectly ...
I cleaned all the GPU and then reinstalled them, but nothing changes.

I also reinstalled the operating system on another disk and tried that one, but the situation is the same...

Please fix it...


P.S. with version 21.1.3.190, it's all ok and bug is not present; with all subsequent releases; the bug is there...

Sorry for my bad English....
Participating Frequently
September 10, 2020
This happened to me just the same. I did the update and this issue seemed to be gone, but... a couple of days later, it happend again...
Participant
September 10, 2020

Hi Chuck, it can be quite random behaviour but it is enough to be a nuisance. After the latest update my PS was fine for a couple of days and had no problems scaling images but today it happened again. Another employee recommended turning off OpenCL which I did a few weeks ago but that has no effect. Today I scaled an image up that was 16000 pixels wide to 20000 wide and it disabled my GPU and PS needed restarting. The size of the image doesn't seem to factor into it though as it happened going from 1024x1024px to 2056x2056px. Image size settings have Resample ticked and is set to Automatic. When it happens the screen flashes white and I get a pop up saying something about GPU features have been disabled. Then if I go to the Performance dialogue box there is no GPU listed.

I've just scaled image up now and this box popped up.


PS::Chuck
Adobe Employee
Adobe Employee
September 10, 2020
Hi all,

Lucy, is that behavior consistently reproducible? Does your document have artboards? If you turn on legacy compositing in the preferences -> performance panel, does it go away? 

Mercelo, if you turn off OpenCL in preferences -> performance -> adavanced and then restart Photoshop, does the problem reproduce? Also, is it consistently reproducible?
Also, if you could list the options you're using on the rescale, that would be great. 

We're trying to get a handle on this GPU + rescale issue, but haven't yet been able to reproduce it in house.

Thanks,
Chuck.
Participant
September 10, 2020
marcelo mendes I thought the latest update had fixed the issue as it's been ok since I updated. However it's just happened again! I've got another bug now as well. If I move items that are grouped in a folder they disappear! If I zoom in or out they will reappear, but then go again when I move them. They stay visible when nudging.
Inspiring
September 10, 2020

Can confirm this is also happening to me after upscaling an image GPU acceleration is forced off until reboot of photoshop. Up to date on windows and drivers. I'm on a 64gb ram (3600Mhz) , 2080ti , Ryzen 3900x system.

To clarify, you cannot re-enable gpu acceleration in the same instance (you can toggle it on and off but there will be no effect until photoshop restarts).

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   MMXCore Routines 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.2 - from the file “Filter Gallery.8bf”
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   Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
   OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
   Palette Knife 21.2 - from the file “Filter Gallery.8bf”
   Patchwork 21.2 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
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   Photocopy 21.2 - from the file “Filter Gallery.8bf”
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   Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
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   Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
   Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
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   Portable Bit Map 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “PBM.8bi”
   Poster Edges 21.2 - from the file “Filter Gallery.8bf”
   PRC 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “U3D.8bi”
   Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Radiance.8bi”
   Range 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Export3DLUT.8be”
   Reticulation 21.2 - from the file “Filter Gallery.8bf”
   Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
   Save for Web 21.2 - from the file “Save for Web.8be”
   ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
   Shear 21.2 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
   Solarize 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “Solarize.8bf”
   Spaces 21.2 - from the file “Spaces.8li”
   Spatter 21.2 - from the file “Filter Gallery.8bf”
   Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.2 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
   Stained Glass 21.2 - from the file “Filter Gallery.8bf”
   Stamp 21.2 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Sumi-e 21.2 - from the file “Filter Gallery.8bf”
   Summation 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Targa 21.2 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.2 - from the file “Filter Gallery.8bf”
   Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.2 - from the file “Filter Gallery.8bf”
   Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
   U3D 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “U3D.8bi”
   Underpainting 21.2 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
   Variance 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “statistics.8ba”
   Water Paper 21.2 - from the file “Filter Gallery.8bf”
   Watercolor 21.2 - from the file “Filter Gallery.8bf”
   Wave 21.2 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “WIASupport.8li”
   Wind 21.2 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.2 (20200902.r.308 2020/09/02: 4ea4dadce6) - from the file “WBMP.8bi”
   ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"
CDO: 1.68.5
        CmdN: 1.4.13
        CDP: 1.95.4
   com.adobe.photoshop.exportAs  0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.3.0\fnft.html?v=3.3.0.4”
   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
   Home  2.13.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.13.0\index.html?v=2.13.0.14”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
   Coolorus 2.5  2.5.15 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.moongorilla.coolorus2\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Participant
September 7, 2020
Has anyone found a fix to this yet? I'm still getting this issue. Have just resized an image from 1024x1024px to 2056x2056px and it disabled my GPU in Photoshop. Pretty annoying needing to restart PS after everytime I scale an image up...
Participant
August 26, 2020
I've been getting this issue as well. Doesn't happen all the time but enough to be annoying. When I scale an image up PS forgets I have a GPU and I need to restart the app again. I'm running an RTX 2070 Super, Ryzen 9 3900, 32GB Ram and use NVMEssd's so you would think everything should be nice a snappy and bug free.