Participant

P: SuperZoom adds a white background to transparent images when used in an Action

Forum|Forum|2 years ago
April 27, 2023
3 replies
464 views

Photoshop 2023

Mac Silicon running Ventura 13.2.1

Issue: When using the SuperZoom Neural Filter in an Action, it ads a white background to images that were originally transparent. When using SuperZoom manually (not within an Action), it does not add a white background (the correct, expected behavior).

I've attemted to get help for this issue twice today, via live chat. The first time the agent said they were pulling out my account, and then they disconnected. The second time, the agent, Brian, had me share my screen, we worked through a few ways to try and diagnose the problem:

1. Run the Action on a .psd file to demonstrate the problem to Brian - this file had a few layers, the only visible layer has transparency (it output a new layer with a white background, when there was no white background before)

2. Run the Action on a different .psd file to ensure it wasn't an issue with the file itself - this file also had a few layers, the only visible layer has transparency (it output a new layer with a white background, when there was no white background before)

3. Brian "reset" Photoshop, which appeared to be hime copying the Actions from one folder to another on my machine

4. Re-record the Action using SuperZoom (when recording, it outputs with transparency, like it should)

5. Run the re-recorded Action on a .psd file (it output a new layer with a white background, when there was no white background before)

6. Run the re-recorded action on a .png with transparency, to see if created a backgroudn that wasn't there in .png's, or just .psd's (it added a white background to the .png)

Then Brian told me that SuperZoom "creates" a white background. Which isn't correct, as it doesn't do this when used manually. And if that was the expected, normal behavior, we wouldn't have spent 2 hours trying to fix it. Then Brian disconnected the chat.

I am assuming this is a bug as an agent spent 2 hours remote operating my computer and couldn't fix it.

This topic has been closed for replies.

CShubert

Community Manager

We are able to reproduce and have passed it on to the team.

default4r9gh8zpr3d6Author

Participant

For further testing, I created a new .psd, and used the Shape tool to draw a triangle on a transparent background. Recorded an Action using SuperZom 2x, output the results to a new Layer, and that output was correct - a 2x triangle with transparency.

I closed the file, opened a new one, drew another triangle on a transparent background, and ran the Action of SuperZoom 2x. It produced a 2x RECTANGLE on a white background.

Here is a demonstration of the behavior: https://www.loom.com/share/992d452d572b4fd0a824f2b01ebea4e3

default4r9gh8zpr3d6Author

Participant

Today I tried uninstalling and reinstalling Photoshop, but I'm getting the same results.

For further detail, my System Info is:

Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 arm64 Number of Launches: 1 Operating System: Mac OS 13.2.1 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 8192 MB Free memory: 3434 MB Memory available to Photoshop: 5468 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.5.0.24 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
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UseGraphicsProcessorChecked: 1
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Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 High DPI Monitor Main Display Display: 2 Display Bounds: top=0, left=1920, bottom=1080, right=3840 High DPI Monitor Display: 3 Display Bounds: top=-1050, left=313, bottom=0, right=1993 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=1518589 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 arm64

[203 ms]
Start sniffer 2023-04-27 11:56:55
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 arm64
sniffer -baseTimeMS=1518589 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 arm64

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{132 ms}

{132 ms}
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# displays: 3
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Display 1
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API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
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CGL ID: 16940800
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{150 ms}

{150 ms}
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VRAM: 5,726 MB
Dedicated System RAM: 0 MB
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API version: 1.2 (OpenCL 1.2 (Dec 16 2022 20:37:40))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
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Bandwidth: 2,024 GB / s
Compute score: 12,629.6
Device name string: Apple M1
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{202 ms}

Exit code kExitNormal
End sniffer 2023-04-27 11:56:56
[kStatusNormal, kExitNormal]

[204 ms]
Finish RunAllAPIs

[1366 ms]
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[1366 ms]
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------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.4 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.4 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.4 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.4, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.4 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.4.1, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.4 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.4.1, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.4, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.4.1, © 1991-2023 Adobe. 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CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0 Loaded at: 89 ms - launch time impact: 247 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 1738 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 90 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 90 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder" Loaded at: 1468 ms - launch time impact: 1 ms Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 1739 ms - launch time impact: 1 ms Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder" Loaded at: 1739 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Loaded) 1.4.3.0 - from the file "Required Folder" Loaded at: 66445 ms - launch time impact: 0 ms IC popup message (Loaded) 1.0.0.0 Loaded at: 1482 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1483 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder" Loaded at: 1743 ms - launch time impact: 12 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 29 Installed TWAIN devices: NONE

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