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Carlos_Oliveras
Carlos_Oliveras
Known Participant
April 25, 2014

P: Switching from Wacom tablet to mouse, every click gets lag (latest CC & CS6) on Win 7/8

  • April 25, 2014
  • 42 replies
  • 2558 views

In Photoshop CC and CS6 (only if latest update has been applied, apparently), mouse clicks on the canvas area (*not in menus or palettes*) are lagged after using a Wacom tablet. Detailed explanation:

• When starting Photoshop, mouse works okay. Then, if I switch to my Intuos Pro (latest drivers), everything is fine too.
• But here comes the problem: when I switch back to the mouse, the very first mouse click (after switching from tablet) is NOT lagged, but the rest from then on, ARE.
• If the switch from tablet to mouse is done very quickly (clicking on canvas or ruler area with the pen while swiftly clicking with the mouse), then the lag does not happen.
• Closing Photoshop and re-opening it gets rid of the lag, until the tablet is used (then the problem starts again when switching to the mouse).

This problem has been debated here: http://forums.adobe.com/message/5768548
It has also been repeteadly reported to Wacom, who have not acknowledged or denied the problem: http://forum.wacom.eu/viewtopic.php?f...
User pinkbunkadoo posted a 15 sec video demonstrating the problem: https://www.youtube.com/watch?v=1D51R...

While the knowledgeable Chris Cox suggested that this seems a driver issue, we (the affected users) still believe that something changed in the latest Photoshop versions that brought up this problem, since it does not happen at all with CS6, CS5, etc. (although CS6 with latest updates seems to have the problem too). It doesn't happen either with a couple other pressure-sensitive design programs I've tried (ArtRage and SmoothDraw).

I've been able to reproduce this problem in all the machines I've tried it on (Win 7 and Win 8 systems), which do not seem to share any particular software or hardware that suggests a pattern. I've tried reinstalling the OS twice to no avail. My main machine is Win 8.1 x64, i7 930@2.8, 20 MB RAM, gfx card ATI Radeon HD 6800 series, and using Photoshop CC latest version (14.2.1).

This bug is extremely annoying for people like me that switch a lot between mouse and pen (I use mouse with my right hand, for menus, marquee selections, paths, etc., and the pen with my left hand to draw with brush tools). I'm more than willing to provide any additional info, should Adobe staff be kind enough to look into this or at least try to reproduce this issue. Thanks.

    This topic has been closed for replies.

    42 replies

    Show previous replies
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    dbleja
    Inspiring
    September 2, 2014
    The latest wacom driver (6.3.9w3) seems to have resolved the issue for me. ( Win 7 Home 64bit, Intuos Pro, Photoshop CC2014 version 20140731.r.148 x64). Though it doesn't seem to fix it for everyone.

    From my googling, it seems that this problem was first reported a year and a half ago. It's pretty dismal that both companies have allowed the problem to drag on this long. I'm very relieved that it's finally fixed for me though.
    F
    FeedbackCommunityMember
    Inspiring
    August 30, 2014
    From multiple forums and multiple discussions with customers experiencing problems with their tablet drivers.
    H
    hayungs
    Known Participant
    August 30, 2014
    Where did you get that info from? As far as I've followed the forums updating the driver does NOT solve any problems with the lag. In some cases it causes it.

    This mouse-lag problem persists for about a year now and neither wacom or adobe doing anything about it.
    F
    FeedbackCommunityMember
    Inspiring
    August 30, 2014
    So far, the problem does appear to be with the driver, and many people have solved it by updating the driver or reinstalling the driver.
    A
    AndPeroty
    Participating Frequently
    August 29, 2014
    In any other PS everything works fine without mark "Windows Ink"

    In PS CC 2014 pressure only works if I mark "Windows Inks" , but is very laggy.

    Especially when I use the Pen Tool (P)

    Adobe needs to solve this problem. It's a shame to say that the problem is the wacom.
    D
    dbleja
    Inspiring
    August 5, 2014
    Thanks for clarifying. Perhaps CC2014 only fixes it on Win 8. If so, I wonder whether Adobe fixed the lag in win 8 on purpose, or by fluke.
    Carlos_Oliveras
    Carlos_OliverasAuthor
    Known Participant
    August 4, 2014
    David: For me, the lag when switching disappears in CC 2014, but pressure sensitivity is also gone, so one thing is fixed and another one is broken. This happens without any special setting, just by upgrading to CC 2014 and using the tablet.

    To recover pressure sensitivity in version 2014, I have to do the trick I already mentioned (create a file -psuserconfig.txt- in a specific directory, etc.). Then pressure sensitivity works again in PS CC 2014, but then the lag also starts hapenning again when switching from pen to mouse.

    I'm using Win 8 Pro, Intuos Pro with latest drivers.
    PS CC 14.2.1: everything ok, but lag when switching from pen to mouse.
    PS CC 2014: everything ok, but no pressure sensitivity. If I use pen mode (absolute positioning), it sometimes detects pressure (it has to work from the start, or it won't work at all during that session). But in relative positioning mode ("mouse" mode), which is what I want to use, pressure hasn't worked a single time in CC 2014. If I do the psuserconfig.txt trick, then it's back to how it worked in 14.2.1 (with pressure sensitivity both for absolute/relative positioning mode, but also with lag).
    D
    dbleja
    Inspiring
    August 4, 2014
    I get the mouse lag problem whether or not I have "use windows ink" checked or not. And I've tried creating the PSUserConfig.txt file as mihkeltt suggested, and that didn't remove the lag either.

    Carlos, so the lag has disappeared for you since CC 2014? What settings/specs are you using?

    I'm using Win 7 Home 64, Intuous Pro, Wacom driver version 6.3.8-4
    Carlos_Oliveras
    Carlos_OliverasAuthor
    Known Participant
    August 3, 2014
    Yes Wacom says they are looking into it, but some weeks ago I gave up. I'll have to live with this or wait for new drivers. Thanks a lot again.
    F
    FeedbackCommunityMember
    Inspiring
    August 3, 2014
    OK, then you need to work with Wacom to see why their driver is failing for you.
    The Ink API should be working fine, but a few people are having problems - especially with older Wacom drivers.
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