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FeedbackCommunityMember
Inspiring
December 30, 2019
Open for Voting

P: The New Document dialog is empty, just grey

Good morning! Every time I try to open a new file, the window that appears is empty, just grey, without any possibility to choose a format or something else

    6 replies

    jjwithers
    jjwithers
    Inspiring
    March 25, 2020
    I've been having the same issue on several different computers.  You can go into the secret log file and delete the UXP log, but that is a total pain in the neck. 
    You an also disable the new version of 'new document' and use the legacy, but as a photoshop instructor, i can't have an old feature. I need to have what the students have.  I'm not sure why Adobe can't fix this one. 
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    Benzino
    Participating Frequently
    January 17, 2020
    okay, u can do this workaround hack:

    Edit > Preferences > General > Use legacy new document interface

    next step I'll try to update my nvidia drivers....
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    Benzino
    Participating Frequently
    January 17, 2020
    same here. im on win10 Vers. 1909. pretty annoying af as u can imagine!!!


    Image is not available


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    J453
    Legend
    January 10, 2020
    Is the Home Screen also blank/grey?
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    FeedbackCommunityMemberAuthor
    Inspiring
    January 10, 2020
    The new document dialog. Im on Mac
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    J453
    Legend
    January 10, 2020
    The document window? Or the New Document dialog? Are you on Mac or Windows?
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