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P: "To use Creative Cloud Libraries please update the Creative Cloud Application"

Forum|Forum|8 years ago
June 26, 2018
57 replies
2666 views

Hello !
Today when I opened my PC I was notified that the Creative Cloud Desktop Application needs to be updated.
I clicked on update, waited for it to finish and sadly it ended up with an error and I had to use Creative Cloud Cleaner Tool to uninstall it. It has uninstalled successfully..
After reinstalling it, Photoshop no longer sees my libraries. I have tried all the help links from adobe help website to fix the sync, delete sync file, sign in, sign out.
Nothing works, I cannot see my libraries inside photoshop.
I get the message in the title: "To use Creative Cloud Libraries, please update the Creative Cloud Application.

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Hannah Nicollet

Community Manager

That should be the most recent version https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

It came out April 27, 2018.

Can you go to Help > System Info in Photoshop and then copy and paste the contents of that window in your reply here?

CristianC25Author

Known Participant

Is the latest Creative Cloud Application version number 4.5.0.331 ? I am starting to think that the version I've downloaded from the official website is not the latest. Someone else from the Adobe Community Forums mentioned he has 4.5.5.338. in a topic opened by somebody who seems to have the same problem as me: https://forums.adobe.com/message/10468715#10468715

EDIT: PS: I have signed out, cleaned both the Creative Cloud Libraries folder and deleted opm.db file. Restarted my computer, signed back into Adobe Creative Cloud, and the problem persists.

CristianC25Author

Known Participant

In order to make sure I clear the correct cache. Which cache folder I should clear? The Creative Cloud Libraries folder or the opm.db file. from the OOBE folder ?

Hannah Nicollet

Community Manager

Okay thank you. The same thing happened to me once. Would you please sign out of the CC entirely, clear your cache and then shut down and restart your computer and sign back in and see if it reconnects?

Thanks,
Hannah

CristianC25Author

Known Participant

RackMultipart2018062618048f3wc-cd74565f-3b6b-486c-ac8c-e9e576c45765-352136725.jpg

See on the top right the Libraries Panel.

CristianC25Author

Known Participant

Hello!
Yes, I opened the library on the adobe website and all my saved colors, brushes etc are there.
It all started with an update to Creative Cloud Application this morning which failed to install.
I've uninstalled Creative Cloud Application, used the creative cloud clean tool on adobe website to make sure I erased everything and reinstalled it afterwards.
Now while in photoshop in the library panel I get that message about updating to the latest version of adobe creative cloud but I have the latest version from Adobe website installed.

Hannah Nicollet

Community Manager

Hi Cristian,

Have you checked to make sure you still see your library assets in your Creative Cloud?

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