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January 29, 2018

P: Tool tips do not work

  • January 29, 2018
  • 3 replies
  • 752 views

Just downloaded and initially saw tool tips when I hovered but now no more.   I checked Preferences and it says to show tool tips and Reboot didn't fix.  What happened? 

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    3 replies

    D
    Adobe Employee
    dtristram
    Adobe Employee
    January 30, 2018
    fancy tooltips (with images and animated GIFs do require accelerated graphics being turned on.  Sometimes an intermittent problem can cause Photoshop to turn off the GPU.  Try going to Preferences ==> Performance and ensuring that "Use Graphics Processor" is checked.  Then restart Photoshop one more time if you had to check it.  
    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 29, 2018
    Also have you tried resetting your preferences? Instructions here: https://helpx.adobe.com/photoshop/using/preferences.html

    If you have custom actions, presets, etc. you will probably want to copy them off somewhere beforehand. Here's where they are stored on my Mac (this is in Applications):

    Hannah Nicollet
    Community Manager
    Hannah NicolletCommunity Manager
    Community Manager
    January 29, 2018
    Hi Gloria,

    Thanks for the report. I'll do some checking to see if anyone else is having trouble with this. Would you please go to Help > System Info and then copy and paste the contents of that folder?

    Thank you,
    Hannah
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