P: Unable to "Apply Gradient" or "Create Gradient Preset" from Libraries panel

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Hi,

whenever I try to use one of the gradients I've created using Adobe Color, I get the ominous "Could not complete your request because of a program error." message. This happens both with "Apply Gradient" and "Create Gradient Preset" in the Libraries panel.

I've encountered this bug both in current Photoshop Beta (Adobe Photoshop Version: 24.5.0 20230412.m.2137 91413a4 arm64) and Photoshop 2023 (Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 arm64).

Running macOS Ventura 13.2.1 (22D68). Photoshop User Diagnostic Plugin output is attached for both beta and current Photoshop, also system information from beta.

diagnostics_ps_beta.txt

diagnostics_ps_24-4-1.txt

system_information_ps_beta.txt

macOS

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Sameer K

Community Manager

Thanks for reporting this. Updating status.
With the latest release of Photoshop (v25.0), Preset Sync has been discontinued, and the feature will no longer be functional.
Check here to learn more about this change: https://helpx.adobe.com/photoshop/using/sync-presets.html

Thanks!
Sameer K

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ty_millionaire

Participant

Can you please explain why this is classified as "Won't Fix"?

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courageous_youth15A7Author

Known Participant

Why is this a "won't fix"? Will this feature be discontinued? Is there a user error, a plugin that's messing stuff up?

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Sameer K

Community Manager

Updating status.

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A

adventureee

Participating Frequently

Created a handful of gradients and palettes with Adobe's Color online tools. Saved them to my library in folders and have tried PS 25.0.0, PS 24, and PS 22 in attempts to use any of the colors or add them to my panels.

I followed multiple tutorials online but it doesn't seem like anyone else had the same issues I'm having.

I've tried double clicking, unlocked layers, right clicking and trying all the options. Changed doc color settings, restarted, restarted the program(s). No luck yet. It would be a great tool if I could figure out a way to implement any of it.

See attachments for details on bug and what I'm seeing for the error.

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