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giorgioa93423694
giorgioa93423694
Participant
March 22, 2020

P: Unable to save in folder named with ^^xxxx (double circumflex in the string name) (macOS)

  • March 22, 2020
  • 9 replies
  • 970 views

If you try to save a document with photoshop in a folder named for example ^^WEB-site, the program generates an error.
The problem occurs only with Photoshop for OSX (mac). In Windows it runs perfectly.
Previous versions worked correctly (I now use PS 2020).

Could you solve the problem?
Thank you.

Giorgio.

    This topic has been closed for replies.

    9 replies

    J
    J453
    Legend
    June 16, 2020
    This issue should be fixed in the 21.2 update that went out this AM. Let us know if you're still having trouble.
    David Mohr
    David Mohr
    Participating Frequently
    March 23, 2020
    Howdy Giorgio,
    I just logged a bug for this issue.  Hopefully, it will be addressed soon.  Nice catch.  I tried a ton of other examples, but just that one failed.
    Thanks and sorry for the hassle,David
    Steve Gandy
    Steve Gandy
    Inspiring
    March 22, 2020
    Oh, I misread your issue. I thought Ps was preventing you from creating a folder with those characters. It is odd. A bug that should go on their list.

    Steve GandyPhotographer - Instructorstevegandy.com
    Steve Gandy
    Steve Gandy
    Inspiring
    March 22, 2020
    I'm stumped then, I can use that character on my apple disk.
    Steve GandyPhotographer - Instructorstevegandy.com
    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    March 22, 2020
    I just gave it a try.  It seems File > Save and File > Save As... will not work while File > Export will.  I also moved a PSD to the folder after saving it elsewhere and it opened and saved as expected.  This is under macOS 10.13.6, Photoshop 21.0.3 to Desktop on the HFS+ Macintosh HD.

    It's strange for sure, but then again. special characters are special characters.
    giorgioa93423694
    giorgioa93423694Author
    Participant
    March 22, 2020
    The system is OSX with APFS drive. Any other program has no problems accessing that folder, for example Indesign, Premiere ... Only Photoshop cannot.
    giorgioa93423694
    giorgioa93423694Author
    Participant
    March 22, 2020
    The example I wrote in the post is the name of a folder on HD, it could also be ^^MyPhoto. It would produce the same problem.
    Steve Gandy
    Steve Gandy
    Inspiring
    March 22, 2020
    Is it a FAT drive? See this page about illegal characters: https://kb.acronis.com/content/39790

    Steve GandyPhotographer - Instructorstevegandy.com
    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    March 22, 2020
    Special characters for web content are a dead end.

    Switch to two underscores “__” or two dashes “—“ and you should be fine.
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