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Participant
March 4, 2024

P: Unusual Account Activity Detected popup in Photoshop

My partner is getting this modal popup blocking her activity in Photoshop v 25.5—but not in any other CC apps. It feels like a phishing scam, but could just be a bad design. She didn't follow the links (Learn more and Sign out) in the modal. She has deactivated access on other machines, and deleted and reinstalled Photoshop. The message still appears.

 

Has anyone else seen this before?

 

返信数 28

DavidLloydImageworks
Inspiring
March 14, 2024

Look... I cannot speak for others, but I over the last week I have heard others state the same experience that I have had. This has absolutely NOT been the case for many of us that we are attempting to share, attempting to use more than 2 computers at a time. 

 

I exclusively use adobe account app to log in to my subscription. I am careful to log out a subscription in the VERY rare case I need to use a 3rd computer (only when I am testing adobe beta software on my PC laptop) I had not logged into my subscription on ANY other computer than my studio Mac for well over a month when this started happening. This only happened in Photoshop. I have a subscription to full CC, Substance and Stock. 

 

I have been a legal customer since 1992 and I was made to feel like a criminal by adobe staff when I contacted customer support to deal with this. I immediately logged out all instances through the adobe account page and changed my password (which I never use because I use the Adobe account app) and still had this countdown of being cut off for another 5 days. This pop up came up all the time during the day including during client work sessions and caused issues with my clients trust. 

 

The 2 links that you state address people that are doing suspicious things. Most of the people here in this tread were to my knowledge, like me, NOT doing suspicious things... Accidentally or on purpose. 

 

The continuing lack of addressing the trauma that has been caused by Adobe in this and pass it on to our behavior is unconscionable. 

Jeffrey_A_Wright
Community Manager
Community Manager
March 14, 2024

Thanks @Kevin Stohlmeyer !

 

@Darrell Stokes , @JadeDuhKiss and others please see our new featured post in the Download and Install Community at https://community.adobe.com/t5/download-install-discussions/sharing-your-individual-adobe-membership-or-subscription/m-p/14489574/thread-id/579094 where the topic of sharing an individual membership is discussed.

My apologies for any confusion that this has caused. Please see the section titled, "Why did Adobe notify me of unusual account activity?," in Understanding Adobe's policy on account sharing for more information about the error message in the original post of this discussion.

Kevin Stohlmeyer
Community Expert
Community Expert
March 14, 2024

@JadeDuhKiss the explanation I got was people were getting flagged because they have multiple instances active/running at the same time. It could be that one of your instances was still up when you switched machines. The situation should resolve within 24 hours if you signed out of all three installs , removed the devices in your account on Adobe.com, then changed your password.

 

Participant
March 14, 2024

I ran through the solution and every possible "IT Crowd" solution in between and ...Unfortunately, I am still getting the red bar of death, I guess I'll wait the 24-hour span, but this is discouraging. 

 

I understand that there might be folx out there who abuse and password share but, I've always used my Adobe Access App/2-step verification, because sometimes it's just easier to snag from my cloud, than cycle through my Mac Mini, picking it back up on my Windows Desktop and then back to my Laptop.  I've never had any issues and have always deactivated one (usually my Laptop).  In a world right now where freelance is hard to come by, passing up on some projects because Adobe hasn't resolved this issue has me seeing Red. Literally. 

Kevin Stohlmeyer
Community Expert
Community Expert
March 14, 2024

@K D S you ran through the solution process?

Participating Frequently
March 13, 2024

and after 30min of it NOT being there it showed up just as i said it was gone lol

Participating Frequently
March 13, 2024

I can confirm the message apepars to be gone for me.

Kevin Stohlmeyer
Community Expert
Community Expert
March 13, 2024

Hi Everyone - An update from Adobe:

Everyone who has taken the outlined steps from the previous post should stop seeing the message within 24 hours.

  • Change your password
  • Sign out of all active logins
  • Remove connected devices
Participant
March 11, 2024

My PS has been locked out since 2 days ago, right when it was cruchtime for my preparation for Fotofest. I tried to use PS 2023 instead and it worked. Looks like this bug is "targeting" the latest version. This is just a temporariy measure though. 

Participating Frequently
March 11, 2024

I dont get the notice on v22, but im not sure what that means for my account however.

Participating Frequently
March 12, 2024

So i have reinstalled V24.7.1 and it is working with no problem. I just cant take a photo from lightroom to photoshop. I have to open each photo from photoshop.  

Kevin Stohlmeyer
Community Expert
Community Expert
March 11, 2024

Checking in - has anyone's account actually shut down and blocked them after the deadline?

Legend
March 11, 2024

So far I'm one of the lucky ones apparently, I have access to multiple machines with different accounts, both home and work, and have not seen this error. Does everyone have the latest Photoshop update (25.5.1) installed?

Kevin Stohlmeyer
Community Expert
Community Expert
March 11, 2024

@Lumigraphics this is a reported issue with the account servers. This isn't related to specific PS versions.