Skip to main content
deniz13
Known Participant
February 13, 2018

P: Using microsoft surface dial results in crash

  • February 13, 2018
  • 15 replies
  • 677 views

i'm using a a microsoft surface dial to change brush size and hardness in photoshop (because the previous update removed this functionality from my wacom tablet (a problem that is still ongoing))

now, whenever i use the dial to do so, photoshop crashes. this problem arose today (even before i updated to the latest photoshop version), but was not present yesterday. 

i'm running windows 10
photoshop 19.1.1

This topic has been closed for replies.

15 replies

deniz13
deniz13Author
Known Participant
February 13, 2018
Hi David

in typical "take the car to the mechanic" tradition, it has stopped happening now...

nonetheless, many thanks for your assistance!
Adobe Employee
February 13, 2018
so, that version of Photoshop does not crash for me when I use the Dial.  

Does Dial work for you in other applications?
If you can give me exact steps to reproduce he problem I can continue to look at it with you.  
so, for example,
1 - start photoshop
2 - create new document at default size
3 - select brush tool
4 - depress Dial, get system Dial menu, select "Brush" menu item by pressing and releasing
5 - on parameter selection menu choose Size
6 - on adjustment menu rotate Dial to change size.
7 - paint with Brush and see brush tip marks at new size

If this does not work for you, that is, if something goes wrong or Photoshop crashes, let me know where.  Also, one thing to try is to reset preferences, but if that fixes the problem we won't know what preference setting changed it, so possibly save your preferences file before removing it.  You could zip up \Users\<user>\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings before clearing prefs.  

David
Adobe Employee
February 13, 2018
checking...
deniz13
deniz13Author
Known Participant
February 13, 2018
email sent - thanks
Adobe Employee
February 13, 2018
Hi, I'd like to learn more about your problem, Deniz.  Can you email me system info from Photoshop ==> Help ==> System Info?  And if you can describe the way you use the Dial to change brush size and hardness that could help too.  

tristram at adobe dot com