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December 24, 2020
Released

P: Using Wacom Cintiq pro pen in Liquify will crash Photoshop every time

I have a problem the last few months with using the Wacom pen in Liquify. After I applied the Liquify effect, Photoshop starts being unusable so I have to save my docs and restart. It is worth noting the previous version of Ps worked perfectly. I don't understand why Adobe developers always fix one thing while destroying another thing. If this was the only bug I experienced, it wouldn't be so bad, but I can start counting the bugs in the new releases. As a heavy user, I can't ignore it. 

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46 replies

March 17, 2021

I tried, doesn't help.

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March 17, 2021

@7791528

Actually, it doesn't work with GPU turned off. It gives completely the same set of problems. You can see it in the video.

https://www.youtube.com/watch?v=M3ro69Ba910

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PECourtejoie
Community Expert
Community Expert
March 17, 2021

*Dominic Michael in this case the app would work, but it would not help fixing the underlying issue for other users as well. It can be useful to work, but I hope that @frafilipo art would continue helping the Ps team fix the issue.

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PECourtejoie
Community Expert
Community Expert
March 17, 2021

Hello, try this: first hold Alt, then go to the menu.

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March 17, 2021

It is still producing the same set of problems, even with GPU turned off.

I made a video with CPU scenario, you can see it below.

https://www.youtube.com/watch?v=M3ro69Ba910

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Inspiring
March 17, 2021

@frafilipo art , Can you please try the same scenario in CPU mode?

How to enable CPU mode?

  1. Navigate to the menu, Edit --> Preferences --> General
  2. Select Performance
  3. Uncheck "Use Graphics Processor"
  4. Click Ok and save the settings.

 


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March 15, 2021

The second video is with the latest drivers.

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March 15, 2021
March 15, 2021
March 15, 2021

You are welcome. I made a video in which I demonstrate the problem  after using Liquify and pen. All the tool (marquee tool, text tool... you can see in the video how other tools are misbehaving) go crazy. BUT!!

I discovered by accident that if I use the brush tool and draw something, it will cure the problem completely. Weird, isn't it? But, if I open another document and try Liquify while using the pen, the problem will start again. As soon as I use the brush tool to draw something, the problems go away. At least temporarily, until I open another document. I hope this will help.

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