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December 24, 2020

P: Using Wacom Cintiq pro pen in Liquify will crash Photoshop every time

  • December 24, 2020
  • 46 replies
  • 1946 views

I have a problem the last few months with using the Wacom pen in Liquify. After I applied the Liquify effect, Photoshop starts being unusable so I have to save my docs and restart. It is worth noting the previous version of Ps worked perfectly. I don't understand why Adobe developers always fix one thing while destroying another thing. If this was the only bug I experienced, it wouldn't be so bad, but I can start counting the bugs in the new releases. As a heavy user, I can't ignore it. 

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46 replies

March 17, 2021

I tried, doesn't help.

March 17, 2021

@7791528

Actually, it doesn't work with GPU turned off. It gives completely the same set of problems. You can see it in the video.

https://www.youtube.com/watch?v=M3ro69Ba910

PECourtejoie
Community Expert
Community Expert
March 17, 2021

*Dominic Michael in this case the app would work, but it would not help fixing the underlying issue for other users as well. It can be useful to work, but I hope that @frafilipo art would continue helping the Ps team fix the issue.

PECourtejoie
Community Expert
Community Expert
March 17, 2021

Hello, try this: first hold Alt, then go to the menu.

March 17, 2021

It is still producing the same set of problems, even with GPU turned off.

I made a video with CPU scenario, you can see it below.

https://www.youtube.com/watch?v=M3ro69Ba910

Inspiring
March 17, 2021

@frafilipo art , Can you please try the same scenario in CPU mode?

How to enable CPU mode?

  1. Navigate to the menu, Edit --> Preferences --> General
  2. Select Performance
  3. Uncheck "Use Graphics Processor"
  4. Click Ok and save the settings.

 


March 15, 2021

The second video is with the latest drivers.

March 15, 2021
March 15, 2021
March 15, 2021

You are welcome. I made a video in which I demonstrate the problem  after using Liquify and pen. All the tool (marquee tool, text tool... you can see in the video how other tools are misbehaving) go crazy. BUT!!

I discovered by accident that if I use the brush tool and draw something, it will cure the problem completely. Weird, isn't it? But, if I open another document and try Liquify while using the pen, the problem will start again. As soon as I use the brush tool to draw something, the problems go away. At least temporarily, until I open another document. I hope this will help.