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FeedbackCommunityMember
Inspiring
August 14, 2013

P: Wacom driver issue under Mac OS 10.9 DP1–5

  • August 14, 2013
  • 4 replies
  • 228 views

Using Wacom Bamboo CTL-460 on my iMac and have noticed strange Photoshop CC (and CS6) behaviour since the first beta of OSX 10.9 Mavericks. After a couple of actions with brushes, colours, moving layers and zooming in/out, my PS gets stuck. It shows brush tool, which can move, but I can do nothing till I switch to another app and then get back to PS. Shortcuts don't wort either. There are some messages on Adobe forums about PS shortcuts not working properly on 10.9. I thought it might be a bug in OS with it's all-new memory processing, correlating with PS engine somehow, until I plugged my mouse in... everything worked just fine with it! Double-checked this on iMac and MacBook Pro: all the same on both machines.

So IMHO Wacom driver is definitely causing the issue.

The latest driver update does not solve it.

    This topic has been closed for replies.

    4 replies

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 26, 2014
    Which version of Photoshop are you using?
    If you have CC or older, make sure you install the WhiteWindowWorkaround plugin to work around some known OS issues.
    L
    Lauren_Meister
    Participant
    November 26, 2014
    Wacom told me this is an Adobe error and refused to take responsibility..
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    August 15, 2013
    Have reported as well. Thanks for reply. I hope wacom will solve this soon.
    David Mohr
    Community Manager
    David MohrCommunity Manager
    Community Manager
    August 14, 2013
    Howdy Andrew,

    We have reported the problem to both Apple and Wacom. Unfortunately, there's not much more we can do than this. It might be helpful, however, for you, a customer, to also report the bug to them.

    Thanks,
    David
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