Known Participant

P: Wacom touch ring for zoom in/out closes Select and Mask Workspace

Forum|Forum|8 years ago
January 11, 2018
21 replies
458 views

In Windows 10 FCU 10.0.16299 Build 16299 using Wacom driver version 6.3.27-2 and Photoshop CC 2018 (19.0 20171103.r.190) the Select and Mask workspace immediately closes as soon as I use the Wacom Intous Pro tablet to zoom in/out. This happens using both the touch ring and my fingers on the tablet area to pinch/pull for zoom in/out. As soon as I take my fingers off the tablet (either the touch ring or the pen surface doing pinch/pull) the Select and Mask workspace closes and I lose and selection changes I did in the workspace as if I hit the cancel button or the Esc key.

The problem also happens in the older Refine Edge tool. Soon as I use the table to zoom in/out the Refine Edge tool closes.

I have used the same tablet with the same driver level on a Mac with High Sierra installed and the same version of Photoshop and it works properly there. I have opened a ticket with Wacom and at their suggestion have completely uninstalled the Wacom drivers and Photoshop then reinstalled everything. The problem remains.

This issue makes it impossible for me to use the Wacom Intuos Pro in Select and Mask.

Windows

This topic has been closed for replies.

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AARDVARK7

Inspiring

Not bad, only six months to acknowledge and fix it! We are being spoilt...

chad.rolfs

Participating Frequently

New Wacom drivers now available. From my initial testing, it looks like this is resolved now.

Photo Taco PodcastAuthor

Known Participant

Still working with Wacom on a support number. They are STILL having me try things. The latest is to remove all user preferences. So I did that, no change. Have yet to get with anyone who knows anything about a driver update. Still can't use my tablet on Windows...

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FeedbackCommunityMember

Inspiring

Sweet! But really? How long ago were we going on about this one?

chad.rolfs

Participating Frequently

Ok, so here's what I found out. The next driver update is being tested and supposedly has the fix in it. I don't know the ETA for it's release though.

Photo Taco PodcastAuthor

Known Participant

Chad, asked Wacom about an ETA on a driver update, they are telling me to try applying Windows updates to fix this (KB4093105). I just upgraded to Windows 10 Feature Release 1803 which I assume means I have that update included. Same behavior. I haven't been able to use my Wacom tablet with Ps Select and Mask for about 6 months now. Any way you have of finding out more from your end?

chad.rolfs

Participating Frequently

I have confirmed this is an issue with the Wacom drivers. The ESC key gets appended to the zoom and rotate commands which exits out of workspaces and rotated views. They have a fix in hand and are testing it, to be included in the next driver update.

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AARDVARK7

Inspiring

There are a number of actions/situations where using the touch ring to zoom closes the action and reverts to the basic work screen; liquify and selection amongst them.

I have no idea of the nature of the coding and which side has it wrong (Adobe, Wacom, or Microsoft), but I find it hard to believe that no one came across this during testing and that they are unable to correct it. It's almost as though those who write the software don't really have much idea of what they're doing!

That said, such things are nothing new and I've experienced banging my head against the wall with all these clowns on occasions in the past.

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FeedbackCommunityMember

Inspiring

an RMA won't help. It's been happening to me as well on both my small and medium tablets. Highly disruptive.

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FeedbackCommunityMember

Inspiring

hmm....shall i send mine in as well?