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stefania_5452
Participant
July 29, 2025

P: (Win)Photoshop v26.9 Launch Error: An unrecoverable error has occurred. Photoshop will now exit.

  • July 29, 2025
  • 25 replies
  • 6878 views

alguien me puede colaborar con este error al abrir photoshopp

    25 replies

    Show previous replies
    J
    José Cuadros
    Participant
    August 5, 2025

    Instalé la última versión de Photoshop y al intentar abrir el programa me aparece un emergente que dice "SE HA ENCONTRADO UN ERROR IRRECUPERABLE - PHOTOSHOP SE CERRARÁ (o algo así). Lo desinstalé, instalé la versión anterior y funciona perfectamente. A alguien le pasó algo similar?

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      August 5, 2025

      No, v26.9 installed and working here on Windows 11

       

      Try holding down Ctrl+Alt+Shift when opening, and then say yes to reset preferences.
      https://helpx.adobe.com/uk/photoshop/using/preferences.html


      Dave

        P
        phbrunogomez
        Participating Frequently
        August 2, 2025

        Como se solucion el cartel de "se ha producido un problema irrecuperable. photoshop se cerrará", reinstale photoshop y el error persiste.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        August 4, 2025

        Hi @phbrunogomez please confirm, is this happening on Ps Beta or Ps release version?

         

        Are you on the latest beta? Adobe Photoshop Version: 26.10.0 20250803.m.3170 3fc8f6c arm64 (beta, PublicBeta)

         

        What is your workflow or what steps are you doing when this happens? Please share all info or screenshots so we can understand what is happening.

         

        1. Try resetting Prefs for the Beta:
        /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
        /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


        C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


        Launch BETA Photoshop While Pressing The Keyboard Shortcut
        With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
        https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

         

        2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

         

        Thanks,

        Cory - Photoshop Product Manager

        F
        Franco157F
        Participant
        July 30, 2025

        Why Photoshop 2025 have stopped working and give this message ??!!??

        An unsolvable error occoured. Photoshop will be shut down.

        Can anybody help ?!?!

         

        Imaginerie
        Community Expert
        ImaginerieCommunity Expert
        Community Expert
        July 30, 2025

        What is the exact version you have?
        The current version is v26.9. You can find it either in the CC app

        Select photoshop, click on the 3 dots menu and choose "product details"
        Or in Photoshop itself, help> About Photoshop

         


        In addition, you can copy and paste the log info that you can find in the same menu. It contains all the settings the team might need to assess what's happening.

        F
        Franco157F
        Participant
        July 30, 2025
        My version is 26.9.
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 30, 2025

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



        <"moved from cc desktop">
        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        August 4, 2025

        Hey, @stefania_5452. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

        Have you recently also updated Windows or any other drivers? Has Photoshop worked on this device before, or have you just installed Photoshop?

         

        If that does not help, go to the location of the preference folder below and rename it to backup.

        • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
        • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
        • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop Beta > Rename > Adobe Photoshop Beta. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
        • Restart the computer.

        These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

        Thanks!

        Sameer K

        (Type '@' and type my name to mention me when you reply)

        S
        sergi_7523
        Participant
        July 29, 2025

        Windows 10 Pro
        Esta mañana se me ha actualizado a la V 26.9 (la última versión) y cuando abro photoshop, me aparece la imagen de "loading" durante un segundo y a continuación un mensaje de error que dice "Se ha producido un problema irrecuperable. Photoshop se cerrará".  Tengo Windows también actualizado y he probado a reiniciar el sistema e incluso iniciar photoshop con Ctrl+alt+shift y nada parece funcionar. ¿Alguien sabe que puedo hacer?

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        July 29, 2025

        Hi @sergi_7523 are you talking about Ps release version or Ps Beta? This is the Ps Beta forum and the current version is:

         

        Adobe Photoshop Version: 26.10.0 20250728.m.3164 22893ae arm64 (beta, PublicBeta)

         

        Happy to pass your post on to the release community if that is the issue you are referring to.

         

        Thanks,

        Cory - Photoshop Product Manager

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