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P: (Win) PS 27.11 & later Crash: Release has encountered a problem and needs to close" when I exit PS

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PS gives the message"Release has encountered a problem and needs to close" when I exit PS. I am running Windows 11 version 26H2. How do I fix this error. Have tried uninstalling and reinstalling PS to no avail. Thanks.
I don’t have any other details to report. The error message always appears after the program has apparently closed, which is rather strange. I have not suffered any lost work. It is concerning, though, since I don’t really know what is going on. I would appreciate any help. Thanks.

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AxelMatt

Community Expert

After working a while with Photoshop 28 and Nik Collection 9.2 I see a massive surge in the error messages. The crash dialog appears almost every time shortly after Photoshop was closed.

@BrettN, @Anshul_Saini What’s the status about that? Do you’ve more informations?

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

Sameer K

Community Manager

Hey, @AxelMatt. The team is working on this. I’ve added the ticket details for other moderators to share updates from.

Best,

Sameer K

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AxelMatt

Community Expert

@Sameer K Thanks for the info.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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AxelMatt

Community Expert

@BrettN In the meantime I have updated to Nik Collection 9.2 and to Photoshop 28. Unfortunately, I discovered that this actually causes the error to occur more frequently. As soon as I remove the Nik Collection plugins from Photoshop, the error no longer appears.

Since the Nik Collection modules unfortunately cannot be integrated as filters within Photoshop, I have to rely on the plugins.

Is there any further information available yet?

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

BrettN

Community Manager

If you are able to reproduce with Nik disabled/removed, can you help me get the crash report? Let me know when you create the report and be sure to include your email, so I can find yours specifically. Then I can verify whether it is the same crash and that Nik is not involved.

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BrettN

Community Manager

I’m a little late to the game, but I’m going through the crash reports now. What I’m seeing is Windows rejects an attempt to enter code belonging to a Nik Collection Palette plug-in that has already been unloaded. This can happen without explicitly running a Nik filter: persistent plug-ins can initialize in the background and receive shutdown notifications.

It seems Photoshop’s plug-in shutdown sequence and the lifetime of a plug-in’s background threads are getting out of sync. The evidence points toward Nik involvement in these crashes, but we have not yet established whether the necessary correction belongs in Photoshop, the plug-in, or both.

The most useful next steps are:

If practical, repeat the test with only Nik’s Photoshop integration disabled, leaving any other plug-ins unchanged. That may mean uninstalling Nik temporarily, renaming/moving the plug-in files/folders, etc. This will tell us that it is specifically Nik which runs into this issue or if this is a wider, generic plug-in issue for Photoshop (we suspect the former)
Check whether simply opening Photoshop and quitting—without opening an image—also produces the error.

If the error returns, submit the Adobe crash report noting the exact Photoshop and Nik versions installed as well as the approximate time, so I can be correlate your test on our backend report.

We have a theoretical fix, but haven’t verified it yet as we still need a bit more info. We aren’t seeing this in-house, and it may be because an important factor is having multiple versions of Nik installed, such as after an upgrade, and the previous version wasn’t cleanly removed.

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AxelMatt

Community Expert

@BrettN wrote:
...
If practical, repeat the test with only Nik’s Photoshop integration disabled, leaving any other plug-ins unchanged. That may mean uninstalling Nik temporarily, renaming/moving the plug-in files/folders, etc. This will tell us that it is specifically Nik which runs into this issue or if this is a wider, generic plug-in issue for Photoshop (we suspect the former)
...

This has already be done by @Solid.State

@BrettN wrote:
Check whether simply opening Photoshop and quitting—without opening an image—also produces the error.

This I’ve done on yesterday afternoon and Photoshop crashed. As far I remember right I’ve sent the crash report. 🤔

I’ve seen this behavior only sometimes. Sometimes I can quit Photoshop without any issues.

The appropriate entry in the Windows Event Log I seen since Nik Collection 8.

Here the latest entry from yesterday (German version and Nik 9)

The crashes have only been occurring since the update to Photoshop 27.11.

At the moment I’ve disabled the Nik Collection 9 Palette.8li (deleted from the appropriate plugin folder). Since I did that, I see the crashes relatively rarely. And I can use Nik Collection as plugins. That’s very important for my workflow.

Before I disabled the Nik Collection 9 Palette.8li plugin, crashes occurred quite frequently—regardless of whether or not I was using the Nik plugins.

I’ve created a ticket on DxO support since a while ago. Actually they try to identify the issue during their team. At the moment I’ve no responce from DxO.

BTW: I had already opened a support ticket with DxO when I discovered the appropriate entries in the Windows Log for Nik 8. The response at the time was that if there are no other side effects, I can simply ignore them. 😯

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

BrettN

Community Manager

Uninstalling and reinstalling Photoshop doesn’t accomplish my ask. When you uninstall Photoshop it only removes the files which were created during installation. Anything added afterward (plug-ins, presets, etc), are left behind and will be waiting for you when you reinstalling. We just want to remove or disable the Nik plug-ins the verify whether they are the root source of the issue or just one of many possible plug-ins which may run into this issue.

Thanks for verifying the crash can occur with just opening and close Photoshop without opening a file. This helps narrow things down for us.

This is likely only happening recently because of updates around code hardening. Things which shouldn’t happen that used to fly under the radar are not being caught but the timing, or something else, isn’t right. Having the necessary information will let us know which of several potential changes may fix this.

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ImZeOne

Participating Frequently

Hi,

I can confirm exactly the same issue here, also with the Nik Collection 9 plugins, running on Windows 11 26H2.

No response from Adobe so far, despite submitting crash reports.

For reference, Photoshop 27.9.1 was the last version I used without issues.

I hope Adobe and DxO can look into this compatibility issue.

Regards.

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AxelMatt

Community Expert

… No response from Adobe so far, despite submitting crash reports.

I’m not sure that’s a Adobe issue. If you take a look into the Windows Event Log (Administrative and Application log) you’ll find appropriate messages about errors about Nik Collection 9 palette.8li I’ve see appropriate messages since Nik Collection 8 and Photoshop 26.x However, there was no crash message from Photoshop at the time. This is new with 27.11 (I don’t know if in 27.10 is the same behavior)

I’ve take a little bit deeper and I don’t find any crash reports from Photoshop. So it’s normal that Adobe don’t react. There’s no crash reports.

I’m raised a ticket on DxO about this issue and they are trying ti identify the issue. You should also create a ticket on DxO support.

A workaround can be to disable the appropriate Nik 9 plugin “Nik Collection 9 Palette.8li” in Photoshop. You can already use the Nik modules a plugins. One point I’ve seen: on closing Photoshop with File - Exit all works fine and Photoshop was quit without any error messages. Sometimes I’m quit Photoshop with the red cross above in the right corner and in this case I’ve had one crash in the last days

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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AxelMatt

Community Expert

I disabled only the appropriate Nik 9 plugin “Nik Collection 9 Palette.8li” in Photoshop.

So I can work with the other plugins like Color Efex and at the moment I don’t see a crash.

But it is still too early to say anything more specific, as the problem did often, but not always occur for me.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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BWW49Author

Inspiring

Only 2 things resolved the problem for me: 1. Disabling the DXO Nik plugins when launching Photoshop or 2. Uninstalling either Photoshop versions 27.10 or 27.11 and installing version 27.9.1. Photoshop version 27.9.1 was the last version that worked flawlessly for me so I went back to it. I might also add that versions 27.10 and 27.11 also seemed to have problems with Generative AI. It was slow to work and often did not work at all and gave me the message that there was a problem with my internet connection when my internet was really working just fine. This does not happen with version 27.9.1.

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Roger36487625aywn

Participant

Further to my post just now I have seen a suggestion that Nik Filters is causing the problem and someone has said they do not want to disable Nik Filters because it is part of their workflow. If this is a solution I also do not want to disable Nik Filters because I use these filters all the time and it is so easy to access them via Photoshop!!

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AxelMatt

Community Expert

@Roger36487625aywn If you’re on Windows do you have take a look into the Windows Event Log? Do you see in an appropriate entry in the "Administrative Events"? See the screenshots in my former answers here.

I’m in contact with the DxO support, they are analyzing the issue. But at the moment there’s a solution or an idea of a solution.

Please also create a ticket with DxO support, so that they can see that more users are affected by this.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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Solid.State

Participating Frequently

Hi, just created a ticket with DxO. I sent the Windows EventLog entry and a screenshot of the ‘Release has encountered a problem and needs to close’ Pop-Up screen.

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Roger36487625aywn

Participant

This is happening to me all the time now! It has become tiresome and pretty irritating. It gives options to “Generate Report” or “Don’t Send”. I have continually been using both options and was hoping Adobe would reply to me with a solution but no such luck. If someone knows of a very simple fix I would be so grateful to hear how to stop this message appearing :-))) ???

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Solid.State

Participating Frequently

Hi, I have sent multiple crash reports to Adobe, so far no reaction.

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AxelMatt

Community Expert

@Solid.State Do you are on Windows and see appropriate entries about Nik Collection 8 or 9 palette... in the Windows Event Log? In this case Photoshop likely does not generate a crash log. Check the %APPDATA%\Adobe\CRLogs folder (including the subfolders) if there are .dmp files.

I’ve the same problem and Photoshop doesn’t create any logs that can be send to Adobe.

I’m likely sure that’s a DxO issue.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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Solid.State

Participating Frequently

P.S. I disabled Nik collection 8 by moving the DxO3 folder away from the Photoshop Plugin directory (as Adobe recommends). The stand-alone version of Nik-8 still works (outside Photoshop).

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AxelMatt

Community Expert

@Solid.State Do you have the issue on every time you’re using Photoshop or is it sporadic?

Personally, I use the Nik Collection 9, and for me, Photoshop only crashes sporadically when I close the program.

@Solid.State wrote: … as Adobe recommends

Do you have more informations or where you find these?

I’m collect all infos that I can get to forward it to DxO.

The deactivation of the DxO plugin in Photoshop isn’t a alternative for me because I use Nik Collection very often in my workflow.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 16 - Photoshop 28 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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Solid.State

Participating Frequently

Hi,

I get the error message every time when I have edited an image. Even if I did not open or use the Nik 8 plugin (I only use the stand-alone version of Nik Efex 8, not the Photoshop plugin). I tried re-nstalling Nik 8, but it integrates with Photoshop and Lightroom automatically. I cound not find an option to disable the integration. I use Windows 11 26H2 Pro with Nvidia Geforce RTX 4070. The problem started after upgradig to Photoshop 27.11

Adobe ( See: https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html ) recommends to:

Permanently disable or uninstall the problematic plug-in

To permanently disable a plug-in, use one or more of these methods:

Follow the uninstall/removal instructions provided by your Third Party Plug-in vendor.
Remove the plug-in from Photoshop's Plug-ins folder to a temporary location that is outside of Photoshop's Plug-ins folders (for example, to a new folder on your desktop).
Rename each of the problematic plug-in files so that the filename begins with a tilde (~). Photoshop does not load files that begin with a tilde.

I have tried these:

Nik does not give instructions to remove the plugin.
Remove the plugin (DxO3 folder) from the Photoshop plugins folder worked for me (Renameing the DxO3 folder but leaving it in place did NOT remove the plugins from Photoshop).
Renaming the plugin files by adding ~ did NOT remove the Nik plugins.

By the way, there are two different integrations with Photoshop: Filter menu: Nik-8 and Plugin Menu: Nik-8. Both seems to work independant of each other.

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