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M
machete_meg
Participant
August 2, 2022

P: (Win)PS v23.4.2 Changing brush size with shortcuts stops screen recording with NVIDIA GeForce

  • August 2, 2022
  • 4 replies
  • 513 views

Version 23.4.2

Windows 11

For some reason, changing the brush size in Photoshop by holding or repeatedly pressing the [ or ] bracket keys causes GeForce Experience to toggle recording off, even though the keybind ia currently set to its default, which is Alt+F9. It does not toggle recording ON, only turns it off once it's running. Oddly enough, this only occurs with the Brush Tool. Pressing the bracket keys with any other tool doesn't cause recording to stop. I also tested resizing the Brush Tool with bracket keys in Illustrator, and it did not stop recording, so the issue seems to lie somewhere between Photoshop's Brush Tool and GeForce Experience.

 

I took this issue to NVIDIA's support team, but they didn't have any solutions. They suggested I try taking the issue here, despite Photoshop working completely normally and GeForce Experience misbehaving. It doesn't hurt to try and crowdsource!

    This topic has been closed for replies.

    4 replies

    L
    lefiath
    Participating Frequently
    June 15, 2023

    Having the same issue. Very frustrating.

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    August 10, 2022

    This isn't something we can fix from the Photoshop side. Hopefully NVIDIA will be able to resolve this from their side.

     

    Regards,

    PG

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 5, 2022

    Setting this as investigating. Please upvote from the top.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 5, 2022

    Hi Machete,


    Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.

     

    Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Has this started to happen since a recent update of Photoshop or Nvidia GeForce?

     

    Please share the version number of the Nvidia GeForce Experience app. Go to Nvidia GeForce Experience App > Settings > About.

     

    We hope to hear from you soon.

    Thanks!
    Sameer K

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